On Mon, Dec 3, 2012 at 3:29 PM, Jan Fricke <[email protected]> wrote:

> Hi,
>
> I’ve setup a sipx 4.6 system with two servers. Media Services are running
> on the second server. When somebody leaves a message on my mailbox I get
> notified by MWI, but can’t retrieve the voicemail.
>
> The systems asks for my pin and when I enter it the voicemail system hangs
> up. On the second server I can see following entry in the sipxivr.log
>
>
>
>
> "2012-12-03T13:14:16.418000Z":157:sipXivr:ERR:sipx2.test.local:Thread-29:00000000:sipxivr:"SipXivr::run"
>
> java.lang.NullPointerException
>
>         at
> org.sipfoundry.commons.userdb.User.isVoicemailPinCorrect(User.java:242)
>
>         at
> org.sipfoundry.voicemail.VmEslRequestController.login(VmEslRequestController.java:158)
>
>         at org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java:65)
>
>         at org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:42)
>
>         at org.sipfoundry.sipxivr.SipxIvrApp.run(SipxIvrApp.java:31)
>
>         at org.sipfoundry.sipxivr.SipXivr.runEslRequest(SipXivr.java:61)
>
>         at
> org.sipfoundry.sipxivr.eslrequest.EslRequestScopeRunnable.run(EslRequestScopeRunnable.java:24)
>
>         at java.lang.Thread.run(Thread.java:679)
>
>
>
> Any ideas what’s wrong?
>
>
>

Try to send profiles and check again. Do you have any failure in Job status
page?

George
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