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Tárgy: [SkypeTalking] Skype apologises
Dátum: Wed, 22 Dec 2010 17:35:55 -0800
Feladó: saqlain <[email protected]>
Válaszcím: [email protected]
Címzett: screen access software with skype <[email protected]>
CC: <[email protected]>
Skype apologises for losing half of daily call traffic
By Maggie Shiels Technology reporter, BBC News, Silicon Valley
People using Skype Around 20 million people a day use the Skype internet
calls service
Millions of people around the globe have been hit by an outage at the
popular internet phone service Skype.
Users as far afield as Japan, Europe and the US have all reported problems.
The company which prides itself on providing relatively reliable service
last suffered a major outage in 2007.
"We take outages like this really seriously and apologise for the
inconvenience users are having," Tony Bates, Skype chief executive
officer told BBC News.
"Right now it looks like clients are coming on and offline and sometimes
they are crashing in the middle of calls. We are deep in the middle of
investigating the cause of the problem and have teams working hard to
remedy the situation," Mr Bates said.
On Skype's Twitter account, the company said their "engineers and site
operations team are working non-stop to get things back to normal".
The news blog ReadWriteWeb said they have monitored complaints from
users who reported that they are unable to log into the service and that
the programme is crashing across all platforms, whether on their mobile
device or PC.
Mr Bates did not rule in or rule out the possibility of a malicious
attack and said "all avenues" were being explored.
He estimated that as a result of the outage, Skype has lost around 10
million calls.
Mr Bates told the BBC that normal call volume for the time of day would
be 20m.
Om Malik, an industry commentator and editor of the Gigaom.com website,
is not impressed.
"Skype is one of the key applications of the modern web," he said.
"It is already a hit with consumers, and over the past few years it has
become part of the economic fabric for startups and small businesses
around the world. I am not sure we can comprehend the productivity cost
of this outage.
"The outage comes at a time when Skype is starting to ask larger
corporations for their business. If I am a big business, I would be
extremely cautious about adopting Skype for business, especially in
light of this current outage," added Mr Malik.
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