did it work? Take care.
SÎ On Feb 9, 2011, at 5:37 PM, Chela Robles wrote: > As the saga continues, this may be the ultimate solution why windows pc's > happen to have constant skype crashes for those who currently have skype > issues similar to mine, I thought you'd enjoy this info this skype > representative sent me regarding this problem about my skype crashing when I > try again to confirm a contact request. Also is below the previous thread > regarding this contact between me and skype support. > -- > "To me, music that breaks your heart is the music that stays with you > forever. It's one thing to be melancholy and one thing to be sophisticated, > but when you get the two of them together in a way people can relate to, then > I think you're on to something. You want the sophistication to lie in the > purity of the sound, the beauty of the arrangements, and the quality of the > performances."-Trumpeter Chris Botti > -- > Chela Robles > AIM/Twitter/MySpace/E-Mail: [email protected] > Skype: jazzytrumpet > WindowsLive Messenger: [email protected] > Facebook: http://www.facebook.com/chela.robles > I volunteer for a non-profit organization called Bookshare, to find out more > go to: http://www.bookshare.org > Visit my Blog Piece from RFB&D and fill out the comment form and enjoy the > blog and sound clips: > http://www.rfbd.org/Blog/Access-and-Achievement/144/vobId__2525/ > -- > ----- Original Message ----- > From: Skype Customer Service > To: [email protected] > Sent: Wednesday, February 09, 2011 4:59 PM > Subject: Re: I found a Bug In Skype That Needs Fixing <<#836336-1254438#>> > > > Hello Chela, > > > > Thank you for your reply. > > > We understand that Skype crashes when you receive a contact request and you > receive an "unterminated tag" error message. We would be happy to assist you > with this. > > > Can you try to completely remove Skype from your computer again, even on your > computer's registry, by following the steps the previous representative has > given and then try to download and install Skype as follows: > > > > First try to clear the browser cache. Choose the correct set of instructions > depending on the browser you use: > > > > Internet Explorer: Tools > Delete Browsing History > Tick the option > Temporary Internet Files, then click Delete > > > > Mozilla Firefox: Tools > Clear Private Data > Tick option Cache > Clear > Private Data Now > > > > Now download Skype from: > > http://www.skype.com/go/getskype-full > > > > When the pop-up window is displayed please choose Save and wait until the > file finishes downloading. Now you can start the installation file, which > should be named SkypeSetupFull.exe. Windows should send you a prompt to > start the installation automatically. If you do not receive the prompt then > you can start the installation manually using the SkypeSetupFull.exe > executable file, which you should find saved onto your Desktop. > > > > > Should you need more assistance, feel free to contact us again. > > > Best regards, > > James L. > Skype Customer Service > > > > > --- Original Message --- > From: "Chela Robles" <[email protected]> > Received: 2/10/11 6:01:40 AM GMT+08:00 > To: "Skype Customer Service" <[email protected]> > Subject: Re: I found a Bug In Skype That Needs Fixing > > > Hi it is me again, Chela Robles, this time I have skype version 5.1.0.112 and > received a different error when dealing with contact requests when someone > wants me to add them by confirming their skype name, I get the following, see > the immages below as atachment. This is the error I get this time: Skype > Unterminated tag: Zefram. > OK > Thanks for helping me and yes to answer any questions concerning updating > windows software, all is up to date. > -- > "To me, music that breaks your heart is the music that stays with you > forever. It's one thing to be melancholy and one thing to be sophisticated, > but when you get the two of them together in a way people can relate to, then > I think you're on to something. You want the sophistication to lie in the > purity of the sound, the beauty of the arrangements, and the quality of the > performances."-Trumpeter Chris Botti > -- > Chela Robles > AIM/Twitter/MySpace/E-Mail: [email protected] > Skype: jazzytrumpet > WindowsLive Messenger: [email protected] > Facebook: http://www.facebook.com/chela.robles > I volunteer for a non-profit organization called Bookshare, to find out more > go to: http://www.bookshare.org > Visit my Blog Piece from RFB&D and fill out the comment form and enjoy the > blog and sound clips: > http://www.rfbd.org/Blog/Access-and-Achievement/144/vobId__2525/ > -- > ----- Original Message ----- > From: Skype Customer Service > To: [email protected] > Sent: Sunday, January 23, 2011 8:53 PM > Subject: Re: I found a Bug In Skype That Needs Fixing <<#836336-1254438#>> > > > Hello Chela, > > > > Thank you for your reply. > > > We understand that you are having usability issues with Skype. > > To fix this problem, please try doing the following steps: > > 1.. Update Windows with the latest service packs and updates. > http://windowsupdate.microsoft.com > Be sure to include "optional updates" for new hardware updates. > 2.. Reinstall Skype* > 3.. Make sure you have the latest version of DirectX for your version of > Windows. > For Windows XP, you can download it here: > > http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3 > > 4.. Ensure you have the latest device drivers for your sound and video > hardware. These are available on the device manufacturer's website. > 5.. Ensure your firewall settings are correctly configured for use with > Skype. For more information: > http://www.skype.com/help/guides/firewalls > * Please follow the steps below for the proper reinstallation of Skype: > > > > Close Skype completely. > To do this, right-click the Skype icon in the system tray at the bottom of > the screen. Select Quit. > > > > Note about your Contact List > There is no need to backup your Contact List. They are stored centrally on > Skype's server. You can access them from anywhere, providing you sign in to > Skype with the same Skype Name and password. You can see a detailed list of > your calls and SMS messages at: > https://secure.skype.com/store/myaccount/history.html > > > > Save your chat history, if you want to. > > 1.. Click Start and run.. > 2.. Type %appdata%\skype and click OK. Your account folder appears in a > new window. > 3.. Copy the account folder with your Skype Name to another safe place. > For example, copy it to your Desktop, burn it to a CD, or save it on a USB > memory stick or card. > Uninstall Skype. > > 1.. Click Start and run... > 2.. Type appwiz.cpl and click OK. A function called Add or Remove Programs > appears - it is part of your Control Panel. > 3.. Scroll down and select Skype. Click Remove. > Delete the Skype application folder. > > 1.. Click Start and Run.. > 2.. Type %appdata% and click OK. A new window appears showing the Skype > folder. > 3.. Delete the whole Skype folder. > Delete entries from the Registry Editor. > > 1.. Click Start and run... > 2.. Type regedit and click OK. The Registry Editor window appears. > 3.. Select Edit from the top menu and click Find. Type Skype into the Find > what field. > 4.. Right-click on the Skype entry that appears in the search results and > click Delete. > 5.. Repeat steps 3 and 4 until there are no entries found. > Install the latest version of Skype. > You can download the full installer from: > http://www.skype.com/go/getskype-full. > > > > Restore your chat history, if you want to. > > 1.. Quit Skype. To do this, right-click the Skype icon in the system tray > at the bottom of the screen. Select Quit. > 2.. Click Start and run.. > 3.. Type %appdata%\skype and click OK. > 4.. Replace the folder showing your Skype Name with the folder that you > saved to safe place. > If the above steps will not work, please try performing the reinstallation > process again but this time, try installing an earlier version of Skype. You > can download the installer from sites such as: > http://www.oldapps.com/skype.php. We recommend downloading and installing > version 4.2.0.169. > > > > Tip: If you wish to update to the latest version again, you can do this > through your Skype application by going to Help > Check for Updates. > > > We hope that you found this answer helpful. Should you need any further > assistance or have additional questions, please do not hesitate to contact us > again. > > Best regards, > > Leopoldo B. > Skype Customer Service > > > > > --- Original Message --- > From: "Chela Robles" <[email protected]> > Received: 1/24/11 12:16:56 PM GMT+08:00 > To: "Skype Customer Service" <[email protected]> > Subject: Re: I found a Bug In Skype That Needs Fixing > > > This is what I get see the images below. > > > > > -- > "To me, music that breaks your heart is the music that stays with you > forever. It's one thing to be melancholy and one thing to be sophisticated, > but when you get the two of them together in a way people can relate to, then > I think you're on to something. You want the sophistication to lie in the > purity of the sound, the beauty of the arrangements, and the quality of the > performances."-Trumpeter Chris Botti > -- > Chela Robles > AIM/Twitter/MySpace/E-Mail: [email protected] > Skype: jazzytrumpet > WindowsLive Messenger: [email protected] > Facebook: http://www.facebook.com/chela.robles > I volunteer for a non-profit organization called Bookshare, to find out more > go to: http://www.bookshare.org > Visit my Blog Piece from RFB&D and fill out the comment form and enjoy the > blog and sound clips: > http://www.rfbd.org/Blog/Access-and-Achievement/144/vobId__2525/ > -- > ----- Original Message ----- > From: Skype Customer Service > To: [email protected] > Sent: Sunday, January 23, 2011 7:13 PM > Subject: Re: I found a Bug In Skype That Needs Fixing <<#836336-1254438#>> > > > Hello Chela, > > > > Thank you for your reply. > > > We understand that you wish to report a bug on the application wherein you > receive the message "Skype Unterminated entity" when you accept a contact > request. > > > It would help us a great deal if you could provide us with a more detailed > description of your issue. > > > > Can you reply, using this email, and tell us: > > a.. Exactly what is not working? > b.. Are you getting an error message? If you are, what does it say? > If possible, please also send us a screenshot that shows the problem in > *.pdf or *.jpg format. > > > > A "screenshot" is a digital picture that shows your computer screen. To > learn how to take a screenshot, please follow the instructions for your > operating system here: > http://en.wikipedia.org/wiki/Screenshot#Taking_screenshot > > > Should you need more assistance, feel free to contact us again. > > > Best regards, > > Clarissa Y. > Skype Customer Service > > > > Join Skype in supporting UNHCR and refugees this season. Make a > difference now by donating here. > > "Skype is software that enables the world's conversations. Millions of > individuals and businesses use Skype to make free video and voice calls, send > instant messages and share files with other Skype users. Every day, people > everywhere also use Skype to make low-cost calls to landlines and mobiles. > Learn more about our great global rates to phones and mobiles at > http://www.skype.com/intl/en-gb/features/prices > > This electronic message contains information from Skype, which may be > privileged or confidential. The information is intended for use only by the > individual(s) or entity named above. If you are not the intended recipient, > be aware that any disclosure, copying, distribution or use of the contents of > this information is strictly prohibited. If you have received this electronic > message in error, please delete it and notify me, using the contact details > above, immediately." > > > > > --- Original Message --- > From: "Chela Robles" <[email protected]> > Received: 1/24/11 5:32:55 AM GMT+08:00 > To: <[email protected]> > Subject: I found a Bug In Skype That Needs Fixing > > > Hello to whom it may concern, > My name is Chela Robles with the skype name jazzytrumpet and I recently > found a bug to report to you guys in Skype Version 5.1.0.104 whenever someone > contacts my request on skype and I confirm by pressing add to contacts, I get > Skype > > Unterminated entity. > > OK > > Is there a way to fix this? I use JAWS 10 with the latest JAWS scripts, on > a Windows32-bit XP machine. I'm a totally blind customer of yours and do > hope you can correct this error. > Thank you for taking this into consideration. > Sincerely, > Chela Robles > > > -- > "To me, music that breaks your heart is the music that stays with you > forever. It's one thing to be melancholy and one thing to be sophisticated, > but when you get the two of them together in a way people can relate to, then > I think you're on to something. You want the sophistication to lie in the > purity of the sound, the beauty of the arrangements, and the quality of the > performances."-Trumpeter Chris Botti > -- > Chela Robles > AIM/Twitter/MySpace/E-Mail: [email protected] > Skype: jazzytrumpet > WindowsLive Messenger: [email protected] > Facebook: http://www.facebook.com/chela.robles > I volunteer for a non-profit organization called Bookshare, to find out > more go to: http://www.bookshare.org > Visit my Blog Piece from RFB&D and fill out the comment form and enjoy the > blog and sound clips: > http://www.rfbd.org/Blog/Access-and-Achievement/144/vobId__2525/ > -- > > > ------ Please do not remove your unique tracking number! ------ > <<#836336-1254438#>> > > > ------ Please do not remove your unique tracking number! ------ > <<#836336-1254438#>> > > > ------ Please do not remove your unique tracking number! ------ > <<#836336-1254438#>> > Thanks for posting to the skype english list. > > to contact skype support wiht any questions regarding your account email > [email protected] > > To access scripts for the latest version of skype go to > http://www.dlee.org/skype > > To access tutorials and other goodies go to > http://www.marrie.org/skype/skype.html > > To contact the list owner send a message to > mailto:[email protected] > > to download a tool to automate the installation of skypewatch go to this > link. > http://www.hrvojekatic.tk/ > > and for a searchable archives page go here. > http://bit.ly/64Y48 > > thanks and have a wonderful day. > > > _______________________________________________ > Skypeenglish mailing list > [email protected] > http://emissives.com/mailman/listinfo/skypeenglish_emissives.com Thanks for posting to the skype english list. to contact skype support wiht any questions regarding your account email [email protected] To access scripts for the latest version of skype go to http://www.dlee.org/skype To access tutorials and other goodies go to http://www.marrie.org/skype/skype.html To contact the list owner send a message to mailto:[email protected] to download a tool to automate the installation of skypewatch go to this link. http://www.hrvojekatic.tk/ and for a searchable archives page go here. http://bit.ly/64Y48 thanks and have a wonderful day. _______________________________________________ Skypeenglish mailing list [email protected] http://emissives.com/mailman/listinfo/skypeenglish_emissives.com
