On Thu, 4 May 2000, Nelson wrote:
> > We've paid for the monthly fee, so Optus shut up!
> > There's no entry in the FAQ nor Terms & Conditions stating that
> > installation
> > is part of the package, right?
>
> right!!! BUT the technicians job is to:
> install the cable from the street all the way to cable modem
> provide and install cable modem
> provide and install NIC
> installation of software for win 95/98 (maybe nt aswell im not sure),
> including your choice of IE or Netscape
> test the connection to make sure it works
>
> if they cannot do any of the tasks listed above, they will say "sorry, we
> cant do the installation" and they go to another job, if you dont like it go
> elsewhere.
Interesting.. I just had BigPond cable installed... And he Installed the
line, Installed the modem, made sure the modem boots, and downloads it's
firmware, and does a self test ok.. Then he waited the whole 5 minutes for
me to install DHCP and bpalogin, and test it.
Signed the paperwork.. and we were done..
Now was that so hard?
---
Anthony Rumble
LinuxHelp http://www.LinuxHelp.com.au Phone: 0500 500 368
Direct 02-9712-1799 Mobile 0412-955-042 Fax 02-9712-3977
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