You don't think this is "exceptional" enough??? How would you feel if you bought something and it doesn't work? What's worse is that the company gives you a crap "solution" that does not work, and when you request a replacement CD A MONTH OR TWO later, you get no reply? How much more "exceptional" am I suppose to tolerate before I start complaining???
As for your comment "Do that and many mags may decide it aint worth it including Linux disks anymore if the users behave like that", the CDs weren't included, they weren't free -> I bought it with cash for God's sake! It is the company's responsibility to ensure the products they sell to consumers are in working order. Otherwise the consumer has EVERY right to make a claim with the Consumer Affairs department (or whatever its called), not when the case becomes "exceptional".
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