No question - but they stuffed up and are trying to make good. There's a written work-around, so they technically could just supply that and not the CD - that's just a gesture of good faith.
Jon >Maybe they should have tested the original CDs BEFORE selling it in the >first place. > > Jon Biddell wrote: >>You have to ask yourself how long it takes to produce and TEST the CDs, >>then get a list of people together and mail them all out... Fair Trading >>won't take any action, and anything they Do do is not binding anyway... >> >>Just wait. I've just telephoned them and I'll post their reply shortly. >> >>Jon >> >> >> >You don't think this is "exceptional" enough??? How would you feel if you >> >bought something and it doesn't work? What's worse is that the company >> >gives you a crap "solution" that does not work, and when you request a >> >replacement CD A MONTH OR TWO later, you get no reply? How much more >> >"exceptional" am I suppose to tolerate before I start complaining??? >> > >> >As for your comment "Do that and many mags may decide it aint worth it >> >including Linux disks anymore if the users behave like that", the CDs >> >weren't included, they weren't free -> I bought it with cash for God's >> >sake! It is the company's responsibility to ensure the products they sell >> >to consumers are in working order. Otherwise the consumer has EVERY right >> >to make a claim with the Consumer Affairs department (or whatever its >> >called), not when the case becomes "exceptional". >> > >> > Michael Lake wrote: >> >>[EMAIL PROTECTED] wrote: >> >> > Has anyone received a replacement disk yet for the faulty disk that >> >> was sold >> >> > with the Next Linux handbook? Has anyone even received a reply? If we >> >> don't >> >> > hear anything soon, would anyone be interested in making a collective >> >> > approach to Consumer Affairs to speed up the process a bit? >> >> >> >>You only do that in exceptional circumstances. Do that and many mags may >> >>decide it aint worth it including Linux disks anymore if the users >> >>behave like that. Reserve Consumer Affiars for really neg ligent or >> >>misleading behavior. >> >> >> >>Mike >> >>-- >> >>Uni of Technology, Sydney >> >>Linux enthusiast, caver and interested in anything technical. >> >> >> >> >> >>UTS CRICOS Provider Code: 00099F >> >> >> >>DISCLAIMER >> >>======================================================================== >> >>This email message and any accompanying attachments may contain >> >>confidential information. If you are not the intended recipient, do not >> >>read, use, disseminate, distribute or copy this message or attachments. >> >>If you have received this message in error, please notify the sender >> >>immediately and delete this message. Any views expressed in this message >> >>are those of the individual sender, except where the sender expressly, >> >>and with authority, states them to be the views the University of >> >>Technology Sydney. Before opening any attachments, please check them for >> >>viruses and defects. >> >>======================================================================== >> >> >> >> >> >>-- >> >>SLUG - Sydney Linux User's Group - http://slug.org.au/ >> >>More Info: http://lists.slug.org.au/listinfo/slug >> > >> >Ichiban���ġA�H�ӤH���A>g tone.yahoo.com/ringtone/listsongs?cat = >> 002009>�V800���ܷs��Hit����a�n! >> >Over 800 >> >latest ringtones, only on Yahoo! >> >>-- >>SLUG - Sydney Linux User's Group - http://slug.org.au/ >>More Info: http://lists.slug.org.au/listinfo/slug > ><http://hk.yahoo.com/mail_tagline/?http://hk.ringtone.yahoo.com/ringtone/listsongs?cat=003001>Ichiban���ġA<http://hk.yahoo.com/mail_tagline/?http://hk.ringtone.yahoo.com/ringtone/listsongs?cat=001001>�H�ӤH���A<http://hk.yahoo.com/mail_tagline/?http://hk.ringtone.yahoo.com/ringtone/listsongs?cat=002009>�n�ߤ���... ><http://hk.yahoo.com/mail_tagline/?http://hk.ringtone.yahoo.com/>�V800���ܷs��Hit����a�n! > > ><http://hk.yahoo.com/mail_tagline/?http://hk.ringtone.yahoo.com/>Over 800 >latest ringtones, only on Yahoo! -- SLUG - Sydney Linux User's Group - http://slug.org.au/ More Info: http://lists.slug.org.au/listinfo/slug
