On Fri, 2004-01-23 at 15:09, Kevin Saenz wrote: > [Support person] So you are using Windows XP?
Try not fighting it so much... <me>Do You support Linux? [Support] Huh??? <me>Hang on going to another computer, yes XP. When you get the point of "windows only" simply start answering yes and try and get them to tell you the real problem like java version. Substitute versions for what you know, remember that Mozilla works on Windows as well. Tell them you are technical and supporting multiple computers that must support them if it gets really dodgy, explain that you cannot follow their script you need what they are looking for like version numbers of software. Note: When they say reboot tell them to hang on and wait a little while ;-) -- Thanks KenF OpenOffice.org developer -- SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/ Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html
