On 23/02/2005, at 11:31 PM, Matthew Palmer wrote:
On Wed, Feb 23, 2005 at 11:16:44PM +1100, David wrote:I'm running a netgear wg511t pcmcia card on Ubuntu Warty and a netgear wireless router (recently purchased, can't recall model number).
It's worked perfectly for about 4/5 weeks, until suddenly it became intermittent, then died completely. At first I thought it was a config problem, given I know very little about wireless, but I hadn't changed anything so that didn't seem likely. ifconfig output looks perfectly normal with ath0 configured at the correct ip etc.
I powercycled the router (twice), but that made no difference. I'd just
about given up when I took my laptop home and discovered it was picking up
a signal from somebodies elses router! From this I assume that the problem
is my router.
How can i tell? What simple tests can i perform to convince the nice man
at the shop that it's not Linux causing the problem but his ugly router?
Before you tell the man his router is stuffed, try changing the channel on
your AP. It could be that the bloke next door has an AP on the same channel
and it's swamping yours (although you'll be pleased to know that you're
probably stuffing him up as well).
Once that's done and no improvement has been found, take the AP back and
tell them that it's stuffed. If they're *really* picky about it, take your
lapdog and accouterements to the store and show that the lapdog works fine
on another AP, then get your money back and cross that store off your
christmas card list.
I have never had a computer store be picky about warranties, most of them are pretty up on the laws. What will probably happen is your AP will be sent back to their supplier and so on. In a couple of weeks you will get a new AP, your AP fixed or your cash back. Having to wait is a pain but you need to give them a few weeks to sort it out.
If you do get trouble from the retailer consider going to the manufacturer or importer which ever is in australia, I usually talk to these people first when I have a broken hard drive, its just much quicker.
I would take the device back, and say its broken. Its not really up to you to prove it is, just tell them you are sure it is and you expect some resolution in a timely manner. If they ask how you tested it suggest, that they should and you know it is inoperable.
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