Byron, I've been with unwired for a few years, and although I never new half of what you claim, it definitely falls in line with my experiences.
I find their customer support very good compared to other's, but the level of service you get is absolutely terrible for all the reasons Byron has just said. On 12/20/06, Carlo Sogono <[EMAIL PROTECTED]> wrote:
Byron Hillis wrote: > When it comes to unwired, I have nothing but negative things to say. I > would strongly discourage it's use unless you don't mind the following > features: > > - Even though I'm in a good coverage area (Summer Hill), and > occasionally get the supposed full signal strength (green light), I get > drop outs regularly for no apparent reason. In addition, the modem > doesn't recognise that it's dropped out until you actually attempt to > send packets and then it tries to reconnect. Incredibly annoying. > - You can get good speeds, but the latency is poor. Don't even think > about any sort of gaming. > - The plans are expensive in comparison to ADSL. In reality, I don't > think you'll save that much when compared to a similar plan + line rental. > - Support is pretty poor. > - They block outgoing SMTP except to their SMTP servers that are not > hosted by Unwired, nor are they even in Australia. In addition, this > server does not support any form of secure connection, which means you > need to authenticate with your Unwired username and password to send > mail. Even more annoying is the fact that this SMTP server is > occasionally listed on SpamCop which means your mail gets blacklisted > and bounced...fun. I've brought this up with tech. support, but they > won't make the changes necessary (it appears to be a semi-open relay). > - They selectively shape traffic such as FTP, Bittorrent etc., which as > Linux users, is a killer. And when I say shape, I mean, they just start > dropping packets until you get about 95% packet loss. > - And the clincher, once you get capped, you get dropped to 32K speeds, > which, on an Unwired connection with packet loss, is the equivalent of > no connection at all. Seriously. To make matters worse, they changed > this speed from 64K WITHOUT informing their customers, essentially > changing the contract Terms & Conditions without notice. > > It might seem like I'm being overly harsh or perhaps just ranting, but > everything is the truth. Just head over to the unwired forums or > whirlpool and you'll see exactly the same stuff. Wow I didn't know they had so much crap going on in their network. A good friend of mine from Glebe had Unwired, and the 5 religious disconnections per day was enough for him to get rid of that ISP. Yes, they made sure he got his daily dose of at least 5 disconnections per day. Thank god I never had to deal with them. They would have driven me crazy... If you're going for ADSL, I give Internode 5 starts for support, service and every other category you can think of. =P Carlo > > Byron Hillis > > -- SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/ Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html
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