On Mon, Oct 13, 2008 at 06:56:41PM +1100, Nigel Allen wrote: > Hi > > We are currently modifying an email system for a customer and have got a > little stumped at their latest request. > > Basically what happens now (paraphrasing) is that a customer service rep > receives an email from a customer. We have put a plugin into Thunderbird > that, when the "send" button is pressed, prompts the rep for a customer > number. That number is embedded into an X-header in the email. At this > point on the linux server, mimedefang looks into the email and if it > finds a header, it validates the customer code that has been entered. If > it is a valid customer number, mimedefang writes a copy to "customers" > (a large email account with hundreds of folders). When the copy arrives > in "customers", procmail grabs the header value and "files" away the > email into the correct subfolder. > > The problem is that the original email is still sitting in the rep's inbox. > > What the customer has asked for now is for "something" that will grab > the original email from the rep's inbox and "file" that in the correct > place with the response automagically. > > The only identifier which is common across the emails that I can think > of using would be the "in-reply-to" header. > > Does anyone have any thoughts of how on earth we could comb through the > user's inbox in real-time and achieve this?
not sure if it will do all of it, but grepmail might be a place to start > > TIA > > Nigel > > -- > SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/ > Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html > -- Any reproduction or redistribution of the Software not in accordance with the License Agreement is expressly prohibited by law, and may result in severe civil and criminal penalties.
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-- SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/ Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html
