Perhaps you should look at some of the call logging systems - I am sure there
must be an open source one that you can contribute/build on.
Googling I found:
#
OTRS::Open Source Trouble Ticket System - Service Support System ...
The homepage of the OTRS Project (email management - helpdesk - trouble ticket
... OTRS is an Open source Ticket Request System (also well known as trouble ...
otrs.org/ - 38k - Cached - Similar pages
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Menlo Park City Council Email Log<BR>: Survey of Open Source Sof
Survey of Open Source Software Use by Municipal Government .... City's practice
to remove SPAM (Unsolicited Bulk Email) email from the Council email log. ...
ccin.menlopark.org:81/2294.html - 16k - Cached - Similar pages
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freshmeat.net: Book Reviews - Open Source E-mail Security
Richard Blum's Open Source E-mail Security is poorly organized, ... Clearly, the
idea of logging into a multiuser system from a remote location and having ...
freshmeat.net/articles/view/601/ - 31k - Cached - Similar pages
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SourceForge.net: Open Source Software
Pantheios is an Open Source C/C++ Logging API library, ... Simple Groupware is a
complete open source enterprise application offering email, calendaring, ...
sourceforge.net/ - 32k - Cached - Similar pages
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Marghanita
Nigel Allen wrote:
Hi
We are currently modifying an email system for a customer and have got a
little stumped at their latest request.
Basically what happens now (paraphrasing) is that a customer service rep
receives an email from a customer. We have put a plugin into Thunderbird
that, when the "send" button is pressed, prompts the rep for a customer
number. That number is embedded into an X-header in the email. At this
point on the linux server, mimedefang looks into the email and if it
finds a header, it validates the customer code that has been entered. If
it is a valid customer number, mimedefang writes a copy to "customers"
(a large email account with hundreds of folders). When the copy arrives
in "customers", procmail grabs the header value and "files" away the
email into the correct subfolder.
The problem is that the original email is still sitting in the rep's inbox.
What the customer has asked for now is for "something" that will grab
the original email from the rep's inbox and "file" that in the correct
place with the response automagically.
The only identifier which is common across the emails that I can think
of using would be the "in-reply-to" header.
Does anyone have any thoughts of how on earth we could comb through the
user's inbox in real-time and achieve this?
TIA
Nigel
--
Marghanita da Cruz
http://www.ramin.com.au
Phone: (+61)0414 869202
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