RT is capable of this with a little massaging: http://bestpractical.com/rt/
You can use custom fields, and due date and time worked etc. The due dates can be exported as ICS and imported into Google Calendar easily enough. My company provides commercial support for RT these days if you are interested. It does take some getting used to though - If you don't have the operational rigour to make it work, its a waste of time. Which is probably true for many systems. -- Regards, Dave Kempe ----- Original Message ----- > From: "Nigel Allen" <[email protected]> > To: "Slug" <[email protected]> > Sent: Wednesday, 9 May, 2012 4:06:50 PM > Subject: [SLUG] Job Management Apps > > > Hi All > > I've been looking for an application for a while that can be used for > a > handyman service - but a handyman service with a difference. > > Basically the handyman receives work orders from a Strata Management > or > Real Estate company to contact John Smith of so and such address and > telephone number to arrange for some repairs to be carried out. > > Bear in mind that there are usually multiple jobs being done > simultaneously. > > * First task is to contact the person in question and arrange an > appointment. This often takes several calls. > * Sometimes the repairs are specified in the work order but often > they > are not and a first appointment is usually necessary just to > establish the extent of the work. > * Sometimes there is a quotation required which goes back to the > managing company - other times it's just "do and charge". > * A second appointment is often necessary to perform the work > although > of the planet align the job may be done and completed during the > first appointment. > * Often the job involves time and materials, sometimes it's just > labour. > * Finally the job has to be invoiced back to the management > company. > Currently invoicing is done in MYOB and I'm happy to leave that > as > it is. > > Whatever we can come up with would ideally have an android client or > at > least sync with Google calendar for appointments and / or follow ups. > I > was looking at SugarCRM but I think that that is a little sledge > hammer > / nut for this. > > Any suggestions? Any Ideas? Any thought? > > TIA > > Nigel. > > -- > SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/ > Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html > -- SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/ Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html
