I read through the whole list about this topic. And thanks for the info and input, we will definitely probe into this to analyse the situation that you people encounter. Not everyone has the same problem though or rather not all devices has the problem; units that are failing may either poor installation setup or the environment factors or even manufacturer defeats but these do not represent product issue. And some seemed to fix the problem like using higher power voltage, shielded twister pair, static IP, long preamble or for stable operation.
For those who have the problem, I urge you to write to [EMAIL PROTECTED] so that we can address this in details individually and replace the units if required. Nevertheless, your valuable input will help us to find ways to correct such problem and improve the product reliability. We will keep you updated. Alex sB Tech Support -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Stuart Pierce Sent: Saturday, June 14, 2003 11:11 PM To: '[EMAIL PROTECTED]' Subject: RE: [smartBridges] We've just about had it We use statics also with public's on the clients. We however do not keep everything 192.168.0.22 and do change that for each customer. ---------- Original Message ---------------------------------- From: "Ryan Whalen" <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] Date: Sat, 14 Jun 2003 07:50:16 -0600 >I use statics and have had no problems either...I only have about 10 >units deployed however, but they have been out for anywhere from 8 to 1 >month. > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of >[EMAIL PROTECTED] >Sent: Saturday, June 14, 2003 6:02 AM >To: [EMAIL PROTECTED] >Subject: Re: [smartBridges] We've just about had it > >You may have something there Joe. I don't use DHCP here either (static >private on the airBridge and static public on the client) and we don't >have too many problems like those guys. > >I had 3 units die from the "ethernet thing", but thats about it with >over 50 units in use. One or two customers have to do the unplug and >replug back in, >but that's not a show stopper and the customer is willing to continue >waiting for the firmware fix. > >Michael > > > >----- Original Message ----- >From: "Joe Laura" <[EMAIL PROTECTED]> >To: <[EMAIL PROTECTED]> >Sent: Saturday, June 14, 2003 2:00 AM >Subject: Re: [smartBridges] We've just about had it > > >> Im starting to wonder why there are so many problems with S/B's. I >bought >> some indoor gear day one. They had the chip problem as we all know. I >> returned those and started using the indoor units outside in plastic >boxes >> with pigtails. I have about 10 of them like that. When the outdoor >became >> available I started using those. I now have 3 pops with close to 30 >clients. >> I have had 1 bad power shot, 1 dead indoor A/P from lightning and 1 >bad >APPO >> which I think my tech might have tightened the N connector to tight. >Other >> than that no problems. My clients never have to reset ever. I check >> my >MRTG >> graphs daily and they never skip a beat. I am using 2 statics IP's >> for >each >> client. So I am not using DHCP or subnetting. Im just wondering if >DHCP or >> subnetting is where the bugs lie?? >> Superior Wireless >> New Orleans,La. >> www.superior1.com >> ----- Original Message ----- >> From: "Stuart Pierce" <[EMAIL PROTECTED]> >> To: <[EMAIL PROTECTED]> >> Sent: Friday, June 13, 2003 11:32 PM >> Subject: RE: [smartBridges] We've just about had it >> >> >> > They do respond and not in a sales position. We have had bad units, >we >> send them back. Otherwise, they are another tool in the toolbox, and >the >> seem to work well for the price. Use something else if you don't like >them, >> we do. >> > >> > ---------- Original Message ---------------------------------- >> > From: "David Blood" <[EMAIL PROTECTED]> >> > Reply-To: [EMAIL PROTECTED] >> > Date: Fri, 13 Jun 2003 21:37:23 -0600 >> > >> > >I have to agree that rereliabilty is important on the other hand I >think >> > >they have earned every bit of the "manufacture of the year" I >don't >knwo >> of >> > >any other manufacture that listens and delivers as well as >Smartbridges. >> > >They have some bugs but as you can see from this list they >dedicated to >> > >finding and quickly resolving them. >> > >As for phone support Smartbridges does have a hotline for >emergencies. >> They >> > >took my call at 4:00 am their time. You can't get much better than >that. >> I >> > >know lots of companies that only have 8-5 support and no great >forum >like >> > >this. >> > > >> > >Kind Regards, >> > > >> > >David >> > > >> > > >> > > >> > > >> > >-----Original Message----- >> > >From: [EMAIL PROTECTED] >> > >[mailto:[EMAIL PROTECTED] Behalf Of Sam >> > >Sent: Friday, June 13, 2003 9:36 PM >> > >To: [EMAIL PROTECTED] >> > >Subject: RE: [smartBridges] We've just about had it >> > > >> > > >> > >On Fri, 13 Jun 2003, Shawn Mitchell wrote: >> > >> I keep saying it... STOP the new features, and START getting us >some >> > >stable >> > >> stuff. I could care less if it can jump over the moon and cook >me >> > >> breakfast, lunch, and dinner... if I have to >> > >> reset/replace/re-config/touch/look/whatever to the unit more >> > >> than >once >> > >every >> > >> few months... the TCO AND LOSS OF CUSTOMERS get's to be too >high... >> > > >> > > >> > >I have to second Shawn's comments. When I first started using SB >> equipment >> > >I was thoroughly amazed and impressed with how well it worked. >Since >that >> > >time (last October) I have seen the quality slowly degrade to >> > >where >I >am >> > >afraid to deploy anything from SB. And when I do, I put it up, >cross my >> > >fingers, knock on wood, and pray it doesn't fail. >> > > >> > >Please. Heed Shawn's request. Get back to the basics, stop trying >to >be >> > >all things to everyone and trying to add in each new feature that >is >> > >requested, and make your product the tremendous success that it >> > >was >in >> the >> > >beginning. It's admirable that you want to do what your customers >want >> > >with regards to new features, but not at the expense of >> > >reliability >and >> > >performance.... >> > > >> > >...and our customers. >> > > >> > >Sam >> > > >> > > >> > >The PART-15.ORG smartBridges Discussion List >> > >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >> > >smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] >> > >(in the body type >unsubscribe >> > >smartBridges) >> > >Archives: http://198.63.203.6 >> > > >> > > >> > > >> > >The PART-15.ORG smartBridges Discussion List >> > >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >> smartBridges <yournickname> >> > >To Remove: mailto:[EMAIL PROTECTED] (in the body type >unsubscribe >> smartBridges) >> > >Archives: http://198.63.203.6 >> > >--- >> > >[This E-mail scanned for viruses by Declude Virus By Avolve.net] >> > > >> > > >> > --- >> > [This E-mail scanned for viruses by Declude Virus By Avolve.net] >> > >> > The PART-15.ORG smartBridges Discussion List >> > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >> smartBridges <yournickname> >> > To Remove: mailto:[EMAIL PROTECTED] (in the body type >> > unsubscribe >> smartBridges) >> > Archives: http://198.63.203.6 >> > >> >> The PART-15.ORG smartBridges Discussion List >> To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >smartBridges <yournickname> >> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe >smartBridges) >> Archives: http://198.63.203.6 >> >> > > >The PART-15.ORG smartBridges Discussion List >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in >the body type unsubscribe >smartBridges) >Archives: http://198.63.203.6 > > >The PART-15.ORG smartBridges Discussion List >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in >the body type unsubscribe smartBridges) >Archives: http://198.63.203.6 >--- >[This E-mail scanned for viruses by Declude Virus By Avolve.net] > > --- [This E-mail scanned for viruses by Declude Virus By Avolve.net] The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://198.63.203.6 The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://198.63.203.6
