[smartBridges] Latest BATCH Tracking information requested from all of you.

[Vasu \(sB Tech Team\)]

Hi All,   We understand that the new units that you have been receiving have problems; this does not particularly indicate to the latest batch could you all please send us an email at [EMAIL PROTECTED] a list of MAC addresses which are not working especially with respect to the latest batch which you have received and also the distributor from where you have purchased them.   With the MAC # of the devices will help us do some tracking with the date of manufacture and also batch of shipment to every distributor.   Looking forward for your email so that we can identify the history of the units     With Best Regards,   Vasu (sB Support Team)     -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Roger Howard Sent: Thursday, June 19, 2003 10:32 AM To: '[EMAIL PROTECTED]' Subject: Re: [smartBridges] Latest Batch?   I also hope they are working on it. It seems to me like unreliable firmware. Sometimes I can kind of bring the units back to life by re-flashing the firmware and then using simple deploy on them, but it seems if I have to do this kind of thing on them, they never really work 100%. One of my airPoint indoor units which is working fine as a bridge, will not let me do a firmware update. I can't ping it, and when I log in with the firmware update it shows the device type as NULL. The reset button on the powershot doesn't seem to do anything.   I would be much encoraged if smartbridges said what the problem is (Surely they must know?), and how they are fixing it, and when we can expect it to improve. I'm starting to look into alternatives, although I really like the features of smartbridges.   Thanks, Roger   ----- Original Message ----- From: "Wyoming.com" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> Sent: Wednesday, June 18, 2003 9:20 PM Subject: Re: [smartBridges] Latest Batch?     > We have about 18 radio's that need RMA'd.  Not good.  I hope SB is > working on getting their Quality up. > > SB....What is the best way (& Fastest) to get these replaced as I have > alot of money invested into these radios? > > Thanks........Dan > > > On Wed, 18 Jun 2003 19:56:25 -0500 > "Roger Howard" <[EMAIL PROTECTED]> wrote: > > I also have two airBridge indoor units out of the three I ordered > > which are > > acting up. One will only run for two hours and almost like clockwork > > will > > disconnect and require the power to be unplugged for two minutes > > before it > > will re-connect. I replaced it with an airbridge outdoor with a > > paperclip > > stuck in the antenna socket, and they've been working like a champ > > since. > > > > I also have an airBridge indoor that will not respond to a ping, yet > > it > > seems to be up and running ok. I just can't manage it remotely. I > > can't get > > in from the ethernet side, or the wireless side. > > > > One airBridge outdoor I had had a loose N-Female connector which I > > had to > > RMA > > > > That makes a total of 4 bad units out of 12 units I've had so far, > > and 2 out > > of the three indoor units from the latest batch that have been > > faulty. > > > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > smartBridges) > > Archives: http://198.63.203.6 > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://198.63.203.6   The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://198.63.203.6