RE: [smartBridges] "last batch" problem from a used to never had a problem WISP

[phantam]

Yes do send them the equipment because you must realize its YOUR latest batch but not SMARTBRIDGES latest batch they are continuously rolling out product so you have to tell them which equipment by mac address oso they can backtrack and crossreference to see if the problem is from a common point.   Chris   From: Seeni [mailto:[EMAIL PROTECTED] Sent: Friday, June 20, 2003 5:32 PM To: [EMAIL PROTECTED]   We understand that the new units that you have been receiving problems and this is not particularly indicate the latest patch of ABO, but we are investigating the issue further. Please kindly send us your list ABO's MAC addresses which is not working especially with respect to the latest patch which you have received and with Distributor where you purchased. With the above info will help us to do some tracking with the date of manufacture and also batch of shipment to every distributor. We appreciate you help and co operation in this matter.   Thank you Seeni,  SB support      -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Hokenson Sent: Saturday, June 21, 2003 4:54 AM To: =SMTP:[EMAIL PROTECTED] Subject: Re: [smartBridges] "last batch" problem from a used to never had a problem WISP   Problem is the excessively high failure rate of the ABs....we ordered two and one had the guts rolling around like a brick inside the case and the other died as soon as we flashed it to the older code to allow PPPoE.  The first few we bought were great...this last batch from the new factory not so great.   We've elected to switch to all APs and hope the quality stays consistant on them.   JH ----- Original Message ----- From: phantam To: '[EMAIL PROTECTED]' Sent: Friday, June 20, 2003 1:12 PM Subject: RE: [smartBridges] "last batch" problem from a used to never had a problem WISP   You got a bad radio and you default to "stop making them if you don't want to" umm I believe they would if that was the case J I have a lot of ABO's in play in fact a few I was going to rma like I said, don't discount them all because u have a bad experience, this forum can be really bad because of this after a whiole you get so used to seeing bad things (Cause it's a SUPPORT forum) that you think there all falling apart. ;) One thing I think the RMA's should do is tell us whether the original unit had a problem or not. As a note the reason I bitch about the airpoints etc is because even the circuit boards on the indoors and outdoors are the same, except the outdoors get a nice outdoor case and a different pig. It's the same with airbridge so I don't see if the airbridge can have same firmware as airbridge outdoor why in gods name are they making the airpoints different.   Chris   From: Scott Wells [mailto:[EMAIL PROTECTED] Sent: Friday, June 20, 2003 3:44 PM To: smartBridges Listserv (E-mail)   Well, I had posted an email that stated that I hadn't had any problems - until I ordered a ABO last week.  It came in and I installed it and it has never worked.  I guess I know what I'm doing; I have been installing Smartbridges products for about 7 months without any issues.  I decided to flash down to 1.43 and then I was going to flash back up to 1.50 and the ethernet port is down and won't come back up.  I can reset it and it blinks on and then drops off.  I can reset it to default settings with the POE and same thing.  I guess it is dead.  I am sending it back to EC and ordering a APPO.  I can't understand why the ABO's are crap all of a sudden and the APPO's are still working.  If Smartbridges wants to stop making the ABO, just stop - don't start making a crappy product.   Thanks,  Scott Wells MCSE CCNA President, Wells IT Services 254-729-2207 [EMAIL PROTECTED]