John, Unfortunately, that's not true. I have about 20 bad indoor units and a friend of my also has RMA'd about the same. The indoor AB uses the same board as the outdoor and many of the units will fail under heat the same as the outdoor one's. Some don't need to be all that hot just sitting in a window were they get warm.
I'm assuming you just haven't received any of the bad AirBridge indoors. Wish I could say the same. :-) --Mike -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of John Hokenson Sent: Sunday, July 20, 2003 12:42 AM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] Anyone having issues with the new firmware? What we've done is just switch to the Indoor AP in bridge mode until this issue has been dealt with. They are not suffering from any of the known issues. JH ----- Original Message ----- From: "Ray" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, July 19, 2003 9:37 PM Subject: Re: [smartBridges] Anyone having issues with the new firmware? > Look into reliawave, proxim, or one of the other certified solutions as a > temporary measure. That's what we're doing. It's going to cost us more up > front (trust me, it's more money that we don't really have) but it's worth > it to keep clients happy and to keep our installs flowing. We have the > attitude that for now we are focusing on revenue. We need to get our client > base up and keep them on so we (all WISPs) don't get known as unreliable. > > Ray > > > ----- Original Message ----- > From: "Martin Moreno" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Saturday, July 19, 2003 9:20 PM > Subject: Re: [smartBridges] Anyone having issues with the new firmware? > > > > Ray, > > > > You do have a point but I really dont have any other option financially to > > choose from this was it I could start using some Linksys wet 11's but in > other > > forums when I was doing research these seemed to work but also had a > lockup > > problem a while back so I decided to go with a known vendor (Smart > bridges) and > > I was happy until now. > > That's part of my sales pitch I use fully qualified outdoor rated radios > not > > cheap store bought stuff and people like the concept I cant go back on my > word > > now hehehe I think if SB had a good R & D process we would not see as many > > problems as we do. I think that going forward they or we need to press > this > > issue so we don't keep getting caught with our pants down. I offered to > even > > devote many hours of my not so free time to help develop this process and > even > > field any tech calls for them once I get more established and not having > to do > > all the work for my WISP with just my partner and I. I think we can make > this > > product really kick some butt, but we have to have the buy in of smart > bridges > > and a few key individuals that will be diligent in testing new product > (BETA) > > and smart bridges will then use this as valuable input before implementing > any > > final changes and we will help with the approval process. I am sure there > are > > many people that are willing to help with this process such as me and > those > > that have some kind of background with working with engineers and > development > > people. > > > > What are your thoughts?? > > > > Martin > > > > > > > > Quoting Ray <[EMAIL PROTECTED]>: > > > > > My concern is that with all we've invested in these products (and I > really > > > like them) distributors might start to drop them. Think about it, if > you > > > were Ecomm would you want all this hassle? > > > > > > I would rather SB recall or at least put a hold on all shipments until > they > > > get this issue fixed. I would rather use another CPE product that works > so > > > I don't look like a dumb a** to my clients by using beta products that > > > simply aren't yet ready. > > > > > > I would switch back to SB as soon as the units are again working. > > > > > > Ray > > > > > > > > > ----- Original Message ----- > > > From: "Martin Moreno" <[EMAIL PROTECTED]> > > > To: <[EMAIL PROTECTED]> > > > Sent: Saturday, July 19, 2003 8:20 PM > > > Subject: Re: [smartBridges] Anyone having issues with the new firmware? > > > > > > > > > > I would agree with that! > > > > I did not catch what Dist they were getting them from? I get mine from > > > ECOMM > > > > and they have been pretty good for the most part. I dont like the idea > of > > > > having a bad unit and they charge your card for the repalcement ahead > of > > > time > > > > then refund you when they get the non working one back??? Seems > backwards > > > to me > > > > I pitched a fit and got them to send me an APPO in advance exchange > liek > > > their > > > > warranty clearly states without being charged 1st then charge me if I > > > dont > > > send > > > > it back within 10 days. This was after I ordered two new APPO's and > one I > > > > recieved was a used unit sent back for repair! > > > > > > > > > > > > > > > > Quoting Eje Gustafsson <[EMAIL PROTECTED]>: > > > > > > > > > shrug.. Now I am going to shock this entirely list by finally > agreeing > > > > > with Chris.. Can't agree more with what you just said. > > > > > > > > > > If they all where bad out of the box or a lot of them where bad out > of > > > > > the box it's the distributor/resellers problem not the manufacturers > > > > > if teh distributor or reseller don't want to work with you you might > > > > > try to resolve it with the manufacturer if someone gets sued it > should > > > > > be the dist not the manufacturer. The manufacturer will not give you > a > > > > > refund. They sold the unit for say $10 and you purchased it for $20 > > > > > from the dist so should the manufacturer give you a refund for $20 > and > > > > > lose $10 ??? Come on I think not. If someone should give you a > refund > > > > > it's the dist. However if the dist will not work it out then the > > > > > manufacturer can give you a working replacement. > > > > > > > > > > Best regards, > > > > > Eje Gustafsson mailto:[EMAIL PROTECTED] > > > > > The Family Entertainment Network http://www.fament.com > > > > > Phone : 620-231-7777 Fax : 620-231-4066 > > > > > - Your Full Time Professionals - > > > > > eBay UserID : macahan > > > > > --- > > > > > searchable smartBridges mailing list archive. > > > > > http://www.mail-archive.com/smartbridges40part-15.org/ > > > > > -- > > > > > p> Ok T n T > > > > > > > > > > p> WOW Talk about a drastic calling for attention in my view, most > of > > > the > > > > > p> people on the board are working on resolving problems and your > > > response > > > > > toa > > > > > p> firmware issue is that they are advertised as carrier class and > that > > > > > they > > > > > p> don't offer cash refunds? Umm does cisco or lucent? If so I'd > gladly > > > like > > > > > to > > > > > p> get my money back on some AP1000's or CPE Ethernet Converters and > a > > > few > > > > > p> cisco 350's. A class action suit? Really I have yet to hear > anyone > > > that > > > > > is > > > > > p> pissed at the fact that they only exchange units in a timely > manner > > > and > > > > > wont > > > > > p> give them there cash back? Personally I don't recall many groups > > > that > > > > > will > > > > > p> do cash refunds from the primary company isn't this a point to > deal > > > with > > > > > p> your SUPPLIER if you feel you need to return goods cause you > don't > > > want > > > > > p> them. > > > > > > > > > > p> As far as I can tell in the past SB has stood behind there > problems > > > > > p> including phone calls from half way across the world at 10am to > help > > > > > solve > > > > > p> MANY users problems in a one on one basis, they take suggestions > and > > > work > > > > > to > > > > > p> help mold there product. Really you have invested 6,000$ wow I > have > > > > > spent > > > > > p> over 25,000 upgrading my network with SB's powering it and i have > > > yet > > > to > > > > > p> find a reason to neglect the funds spent. > > > > > > > > > > > > > > > p> AS A NOTE IT SAYS > > > > > > > > > > p> DOA Products must be returned in original condition, and the > return > > > box > > > > > must > > > > > p> include all components and originally packaged with the product, > > > > > including > > > > > p> cable, software, manual, etc. You must obtain an RMA number > before > > > you > > > > > p> return any defective or DOA products. > > > > > > > > > > p> REQUIRES ORIGINAL BOX ON DOA UNITS... DOA MEANS DEAD ON ARRIVAL > > > HENCE > > > > > YOU > > > > > p> JUST GOT IT SO THEY WANT IT BACK HOW THEY SENT IT SINCE IT WAS > DEAD > > > AS > > > > > SOON > > > > > p> AS YOU GOT IT. > > > > > > > > > > p> As for the returning on a one to one basis it is not FINE PRINT > it > > > is > > > > > p> blatantly shown in Standard Sized text under the warranty > > > conditions. > > > > > Not > > > > > p> like they used size 1 font to try to hide it from you. > > > > > > > > > > > > > > > p> Sorry if I'm being a di*k but this is just my take on your > comment. > > > > > > > > > > p> Chris > > > > > p> -----Original Message----- > > > > > p> From: Tom & Toni Maris [mailto:[EMAIL PROTECTED] > > > > > p> Sent: Saturday, July 19, 2003 10:44 PM > > > > > p> To: [EMAIL PROTECTED] > > > > > > > > > > p> My husband Tom is very pissed. We have invested more than > $6,000.00 > > > in > > > > > this > > > > > > > > > > p> gear and we are constantly having prtoblems. > > > > > p> On their web site thwy claim to be Carrier Class. Now we read the > > > fine > > > > > print > > > > > > > > > > p> on the rmapage and it says they will not give refund just > > > replacement > > > > > units > > > > > p> and that you have to have the original box! > > > > > p> Original box, replacement unit's, no refunds, Carrier class. > > > > > p> This SmartBridges company certainly does not sound like an honest > > > > > company. > > > > > p> First I would like to know where they get off saying anything > about > > > > > Carrier > > > > > p> class. > > > > > p> Then if they are so sure about their Carrier class junk, why do > you > > > need > > > > > an > > > > > p> original box to sned them back, and why don't they do refunds? > > > > > > > > > > p> Tom, has been talking about a lawsuite to make this Smartbridge > > > company > > > > > p> stand behind their products or give everyone their money back. He > > > thinks > > > > > > > > > > p> that their is probably enough people like us who got ripped off > to > > > get a > > > > > > > > > > p> class action lawsuite against the company who sold us this pile > of > > > junk > > > > > > > > > > p> Very very disapointed > > > > > > > > > > > > > > > p> T n T > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>From: "Blazen Wireless" <[EMAIL PROTECTED]> > > > > > >>Reply-To: [EMAIL PROTECTED] > > > > > >>To: <[EMAIL PROTECTED]> > > > > > >>Subject: Re: [smartBridges] Anyone having issues with the new > > > firmware? > > > > > >>Date: Sat, 19 Jul 2003 19:03:47 -0700 > > > > > >> > > > > > >>Okay so it appears I am not the only one having the problem here > We > > > hav > > > > > >>users at begining at 3.5 miles and some as far as 7.2 miles the > last > > > > > >>revision 0.01.06 just will not associate to any of my APS I had > > > sugested > > > > > >>there is something going on here and I am finally able to get on > this > > > > > list > > > > > >>and post only to see what I have been telling support since last > week > > > > > >>before > > > > > >>the release only to be told its been working well in the "LAB" > > > > > >> > > > > > >>Here is my post from another forum these things need to be tested > in > > > a > > > > > >>consistant manor not just really close up. > > > > > >>1. Measure signal at 1, 2, 3, 4,5 ,6 and 7 miles if possible > > > > > >>2. At each point do some speed tests to confirm it is working and > how > > > > > well > > > > > >>or how bad as you can see at some ares out we get association but > > > speeds > > > > > >>are > > > > > >>WAY down. > > > > > >>These are only 2 that need to be added to the list of testing > before > > > ANY > > > > > >>final revision is released to save time and nerves of those of us > in > > > the > > > > > >>field! > > > > > >> > > > > > >>I keep asking what is the closest and farthest they have been > tested > > > in > > > > > the > > > > > >>"LAB" and I have yet to get an answer? is this something that is a > > > > > secret?? > > > > > >>I too am not going to change firmware on the APPOS that are > working > > > rock > > > > > >>solid and have ALL my customers down. > > > > > >> > > > > > >> > > > > > >> We have tried it (ver 0.01.06 rev 3 final release )and I have > seen > > > > > >>problems > > > > > >>but to be fair we still need to identify if this firmware is > > > compatible > > > > > >>with > > > > > >>the OLD atmel chip they had. We tried this new firmware on the > only > > > radio > > > > > > > > > > >>we > > > > > >>have left since the other 2 locked up hardcore and are now > doorstops > > > > > after > > > > > >>doing firmware upgrades with rev 2 & rev 3 just before the final > > > release. > > > > > >> > > > > > >>Here is what we found after 3 hours of testing and we found the > same > > > > > thing > > > > > >>on rev 2 > > > > > >> > > > > > >>I don't how you guys feel about it and maybe this firmware is not > > > > > >>compatible > > > > > >>with the old good atmel chip per say. > > > > > >>The two test radios that locked up we just bought less then a > month > > > ago so > > > > > > > > > > >>I > > > > > >>can only assume they had the problem. Unless they can come up with > a > > > way > > > > > to > > > > > >>positively identify which units are suspect with the suspect chip. > > > > > >> > > > > > >>I suggest you do the same tests with a spare radio that you can > > > afford > > > to > > > > > >>lose if the firmware upgrade goes bad. Basically what happens is > the > > > > > radio > > > > > >>locks up and it no longer gives an Ethernet connection to log into > > > the > > > > > >>radio, the power and wireless light stay on solid and you no > longer > > > get a > > > > > >>LAN connection or light many times I was told to reset and don't > see > > > how > > > > > >>that would work since that just resets passwords and the IP > address > > > etc > > > > > but > > > > > >>I tried 20 times anyways they even sent me a utility to unlock it > but > > > > > that > > > > > >>was useless because you need a network connection to the radio > > > hahaha. > > > > > >> > > > > > >>Anyways in a nut shell the firmware after testing as you can see > in > > > our > > > > > >>notes does not work for us yet Smart bridges claims it works well > in > > > the > > > > > >>lab > > > > > >>and others have tested as well which I would like to know how far > > > away > > > > > they > > > > > >>tested the radio. > > > > > >> > > > > > >>1. ver 0.01.04 loaded originally on this unit and at 3.5 miles we > > > > > associate > > > > > >>fine and get download speeds in 900kbps to 1.2 megs > > > > > >> > > > > > >>2. Loaded ver 0.01.06 final rev into radio it loads fine and at > same > > > 3.5 > > > > > >>mile location we get not even half the speeds we did with rev > 0.01.04 > > > we > > > > > >>get > > > > > >>200kbps to 300kbps at most and have lots of packet loss. > > > > > >>RSSI 85% and signal quality 90-95% with both firmware. > > > > > >> > > > > > >>3. Moved to 5 mile location ran same speed tests with firmware > > > 0.01.04 > > > > > get > > > > > >>speeds of 800kbps consistently loaded ver 0.01.06 final revision > and > > > we > > > > > >>associate but thats it radio will not ping APPO on tower but we > can > > > ping > > > > > >>ABO > > > > > >>radio with new firmware. RSSI 80% signal quality 80% with both > > > firmware. > > > > > >> > > > > > >>So as you can see this firmware will not work for us. I don't > > > understand > > > > > >>what happened it seems that this is now possibly a timing issue? > > > > > >> > > > > > >>The only question I have is will version 0.01.06 work on old > radios > > > with > > > > > >>old > > > > > >>atmel chip? and if not then we will proceed further to load the > > > 0.01.06 > > > > > on > > > > > >>clients radios but once again we have no way of telling which > radios > > > have > > > > > >>new or old atmel chip? > > > > > >> > > > > > >>Our coverage area begins at 3.5 miles and runs > > > > > >>out to 7.2 miles. > > > > > >> > > > > > >>----- Original Message ----- > > > > > >>From: "Colorado Wisp" <[EMAIL PROTECTED]> > > > > > >>To: <[EMAIL PROTECTED]> > > > > > >>Sent: Saturday, July 19, 2003 1:18 PM > > > > > >>Subject: RE: [smartBridges] Anyone having issues with the new > > > firmware? > > > > > >> > > > > > >> > > > > > >>Nish, > > > > > >> > > > > > >>We updated several of one of our "overheating" units this morning > and > > > it > > > > > >>will not associate with our APs running 1.4j.5. We have no plans > to > > > > > update > > > > > >>the firmware on the APs, they have been rock solid. Is there > going > > > to > > > be > > > > > >>firmware that will interact this firmware version? > > > > > >> > > > > > >>Chris > > > > > >> > > > > > >>--- > > > > > >>Colorado WISP llc. http://www.cowisp.net > > > > > >>Bringing high speed internet to rural communities. > > > > > >>P.O. Box 55 > > > > > >>Wellington, Colorado 80549 > > > > > >>970-218-5295 > > > > > >> > > > > > >> > > > > > >>-----Original Message----- > > > > > >>From: [EMAIL PROTECTED] > > > > > >>[mailto:[EMAIL PROTECTED] > > > > > >>On Behalf Of Nish Park > > > > > >>Sent: Saturday, July 19, 2003 2:49 AM > > > > > >>To: [EMAIL PROTECTED] > > > > > >>Subject: RE: [smartBridges] Anyone having issues with the new > > > firmware? > > > > > >> > > > > > >> > > > > > >>Tim, > > > > > >>Can you please elaborate a little more on this "still doing the > same > > > > > >>thing!". What was the problem, new unit (June or July purchase?), > > > RSSI > > > > > and > > > > > >>LQ values, Brand of AP? > > > > > >> > > > > > >>We have confirmed that the problem of loosing association at > elevated > > > > > >>temperature has been solved. This has been the focus of all our > > > efforts > > > > > and > > > > > >>we are quire confident that issue no longer exist. Now we will be > > > > > focusing > > > > > >>on testing if there has been any other side effects. > > > > > >> > > > > > >> >From some of the emails it appears that some of you are trying > to > > > see > > > > > >> >if > > > > > >>the new F/W also fixes the old/lingering problem of "periodic > > > lockup". > > > I > > > > > >>will be pleasantly surprised to hear that it does, but that has > not > > > been > > > > > >>the > > > > > >>focus of the current activity on hand. > > > > > >> > > > > > >>Thanks for your support. > > > > > >> > > > > > >>Nish > > > > > >> > > > > > >> > > > > > >> > > > > > >>-----Original Message----- > > > > > >>From: [EMAIL PROTECTED] > > > > > >>[mailto:[EMAIL PROTECTED] > > > > > >>On Behalf Of Tim Harris > > > > > >>Sent: Saturday, July 19, 2003 12:32 PM > > > > > >>To: '[EMAIL PROTECTED]' > > > > > >>Subject: Re: [smartBridges] Anyone having issues with the new > > > firmware? > > > > > >> > > > > > >>Yep, I installed it this afternoon on a client's unit. Had to > unplug > > > it > > > > > to > > > > > >>get it to start working after uploading the new firmware. Started > > > > > working > > > > > >>fine. > > > > > >> > > > > > >>Customer called back an hour later and left two messages, still > doing > > > the > > > > > >>same thing! > > > > > >> > > > > > >>If it smells like it, if it looks like it........ > > > > > >> > > > > > >>Hmm, maybe the guy with the Hotmail address might have a point. > This > > > > > seems > > > > > >>to be getting ridiculous. > > > > > >> > > > > > >>I'm doing two more tomorrow morning, I'll post a response then.. > > > > > >> > > > > > >> > > > > > >>Tim Harris, Operations > > > > > >>www.dwisp.net > > > > > >>[EMAIL PROTECTED] > > > > > >> > > > > > >> > > > > > >>----- Original Message ----- > > > > > >>From: "Sam" <[EMAIL PROTECTED]> > > > > > >>To: <[EMAIL PROTECTED]> > > > > > >>Sent: Friday, July 18, 2003 10:09 AM > > > > > >>Subject: [smartBridges] Anyone having issues with the new > firmware? > > > > > >> > > > > > >> > > > > > >> > Has anyone installed the new firmware? I'm getting ready to > try, > > > but > > > > > >> > wanted to check first to see what sort of luck others have had. > > > > > >> > > > > > > >> > Thanks > > > > > >> > Sam > > > > > >> > > > > > > >> > > > > > > >> > The PART-15.ORG smartBridges Discussion List > > > > > >> > To Join: mailto:[EMAIL PROTECTED] (in the body type > subscribe > > > > > >>smartBridges <yournickname> > > > > > >> > To Remove: mailto:[EMAIL PROTECTED] (in the body type > > > unsubscribe > > > > > >>smartBridges) > > > > > >> > Archives: http://archives.part-15.org > > > > > >> > > > > > > >> > > > > > >>The PART-15.ORG smartBridges Discussion List > > > > > >>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > > > >>smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] > > > (in > > > > > the > > > > > >>body type unsubscribe > > > > > >>smartBridges) > > > > > >>Archives: http://archives.part-15.org > > > > > >> > > > > > >> > > > > > >>The PART-15.ORG smartBridges Discussion List > > > > > >>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > > > >>smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] > > > (in > > > > > the > > > > > >>body type unsubscribe smartBridges) > > > > > >>Archives: http://archives.part-15.org > > > > > >> > > > > > >>The PART-15.ORG smartBridges Discussion List > > > > > >>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > > > >>smartBridges <yournickname> > > > > > >>To Remove: mailto:[EMAIL PROTECTED] (in the body type > unsubscribe > > > > > >>smartBridges) > > > > > >>Archives: http://archives.part-15.org > > > > > >> > > > > > >>The PART-15.ORG smartBridges Discussion List > > > > > >>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > > > >>smartBridges <yournickname> > > > > > >>To Remove: mailto:[EMAIL PROTECTED] (in the body type > unsubscribe > > > > > >>smartBridges) > > > > > >>Archives: http://archives.part-15.org > > > > > > > > > > p> _________________________________________________________________ > > > > > p> The new MSN 8: smart spam protection and 2 months FREE* > > > > > p> http://join.msn.com/?page=features/junkmail > > > > > > > > > > p> The PART-15.ORG smartBridges Discussion List > > > > > p> To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > > > p> smartBridges <yournickname> > > > > > p> To Remove: mailto:[EMAIL PROTECTED] (in the body type > unsubscribe > > > > > p> smartBridges) > > > > > p> Archives: http://archives.part-15.org > > > > > > > > > > -- > > > > > [This E-mail scanned for viruses by Declude Virus] > > > > > > > > > > The PART-15.ORG smartBridges Discussion List > > > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > smartBridges > > > > > <yournickname> > > > > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > > > > smartBridges) > > > > > Archives: http://archives.part-15.org > > > > > > > > > > > > > > > > > Martin Moreno > > > > Blazen Wireless > > > > 909-907-4106 > > > > www.blazenwireless.com > > > > The PART-15.ORG smartBridges Discussion List > > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > smartBridges <yournickname> > > > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > > smartBridges) > > > > Archives: http://archives.part-15.org > > > > > > > > > > > > > --- > > > Outgoing mail is certified Virus Free. > > > Checked by AVG anti-virus system (http://www.grisoft.com). > > > Version: 6.0.500 / Virus Database: 298 - 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