A second SB off another AP? With MT you could load balance between them.....
JH ----- Original Message ----- From: "Kevin Summers" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Monday, July 21, 2003 10:35 AM Subject: RE: [smartBridges] Thanks for your support and the patience > > We have had an AirBridge Outdoor on a building rooftop now > for about 4 months. It serves 2 businesses out of that building > one of which has about 8 Terminal Service clients that connect > from California. We've been very pleased with the reliability > and price points of the SmartBridges equipment, and we look > forward to other business clients from that building signing > up. Now I wont say that we wont be making sure we have some > kind of backup connection in place for them, but that's just > covering your ass. > > The cardinal rules of being a WISP, > > "Every install is different." > "Every environment is different." > "Find what works best in that particular situation and use it." > > Kevin Summers > KISTech Internet Services Inc. > www.kistech.com > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Scott Damron > Sent: Monday, July 21, 2003 9:47 AM > To: [EMAIL PROTECTED] > Subject: RE: [smartBridges] Thanks for your support and the patience > > > I know this has been said already, but according to Smart Bridge, their > equipment is "Carrier Grade" That is a rather heafty claim, as they don't > work worth a shit for residential even. Most folks I know who are WIPS's > will purchase a couple of pieces of equipment and test them. I would not > put an Airbridge of anykind on a business customer!!!!! > > Scott > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > On Behalf Of Ray > Sent: Sunday, July 20, 2003 9:26 AM > To: [EMAIL PROTECTED] > Subject: Re: [smartBridges] Thanks for your support and the patience > > > Brian, I'll buy your airbridges at a substantial discount since they don't > work. > > Regarding the business clients you lost, that sucks big time! But, you > really should have looked at using different equipment to keep them on. If > you are charging them $300 per month for a connection they should get > something more than your residential customers (i.e. more reliable > equipment). Most businesses we deal with can and will pay a premium for > higher quality service, we would provide them with Trango gear, although > this is more due to the spectrum than anything. > > At some point *WE* must take responsibility for loosing customers. You > know, "shaft me once, shame on you, shaft me twice, shame on me." > > Ray > > ----- Original Message ----- > From: Brian Winters > To: [EMAIL PROTECTED] > Sent: Sunday, July 20, 2003 9:13 AM > Subject: RE: [smartBridges] Thanks for your support and the patience > > > > > > July 20, 2003 > I can appreciate the fact that SmartBridges is frustrated. I can also > appreciate the fact that they are working hard to resolve the problem and > that it blindsided them or what have you. However, this is a serious problem > that I personally have been dealing with for well over a month. (Check the > very first post on the subject when Mike and I posted the problems about the > indoor bridges) The fact of the matter is, whether its their fault or not, > this "situation" has seriously impacted our business and lost us thousands > of dollars. Today I am prepping for a climb that will be the 4th such climb > on this tower to replace yet another defective Airpoint Pro. My tower > climber charges me an EXCELLENT rate of $1 per foot but this unit is at the > top of a 250ft tower so you do the math. Aside from that we have now lost 2 > very important business customers whose monthly billing was about $600 > between the two of them. Add up $600/mo and multiply by 36 months and see > what that number is. > More importantly however, we have lost credibility with our customers > because we have been unable to fix the problem. Our service is seen as > un-reliable and our reputation has been very negatively affected. And all of > this through no fault of our own. To make matters worse, we now have 25 > bridges in stock that we are afraid to deploy because we can't even get a > MAC address list of the affected products. I can understand how this > situation sucks for all involved, but the fact of the matter is, when we > purchase a product from a manufacturer and it doesn't work, it doesn't > matter whose fault it is. The sticker on the side of my radios says > SmartBridges and therefore it's their problem. I can't believe how everyone > is saying that is great they are trying so hard to fix the problem, Its not > great, it's a problem that never should have happened in the first place. > The way I see it, defective chip or not, there should be a level of QC in > place that doesn't allow 4,000 bad units out the door.Period. Aside from > that, this new "fix" seems more like a crapshoot than a solution and given > my luck, I probably won't get a single unit to work with the new firmware. > I have been one of the main supporters of SmartBridges products (my picture > is even on the front page of their website) but this leaves a bad taste in > my mouth. If you take the money I have spent fixing this problem and add to > it the lost business and reputation issues, I could have deployed Alvarion > and actually saved money. (How many units could I lease for $600/mo that I > lost with my two business customers?) Plus, I would be sitting at home with > my family right now instead of posting in utter frustration on a support > forum at Noon on a Sunday. My phone rings every 25 minutes and I haven't > slept in weeks, so I don't really care whose fault it is or how hard they > are working on a solution, this situation is going to be very hard to > recover from. > -Brian > P.S. I have 25 airbridges for sale if anybody wants them. > Best regards, > > Brian W Winters > President/CEO > > > (502) 863-1709 Tel > (502) 863-1841 Fax > www.mybfe.com Broadband For Everyone > 138 East Main St > Georgetown, KY 40324 > > > > > Email that means business, Every email, Every day - LetterClick BrandMail T > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > On Behalf Of Nish Park > Sent: Sunday, July 20, 2003 3:43 AM > To: [EMAIL PROTECTED] > Subject: [smartBridges] Thanks for your support and the patience > Thanks guys for the support and the kind words. I will pass it on to the > team. I am sure they will appreciate it. > Yes it is kind of frustrating. Right now all the energy (yours and ours) is > all going on non-value-add stuff. And that too it happened right in the > midst of some good QA improvement tools we had put in place. It is all > overshadowed for the moment. I guess we will have to first plough through > this mess before the other improvement stuff becomes more visible to you. > We were kind of broadsided with this issue. We keep asking ourselves if > somehow we could have prevented it. And we can not think of a way. It's kind > of one of those things where all the "correct" things have come together in > a certain way to have an "incorrect" product. Fortunately it is a well > contained problem affecting small numbers. > The issue has been identified. Solution has already been put in place in the > factory. So from that perspective this is a closed issue. > Now the challenge is to work with all of you to figure out the least painful > solution for the products out in the field. We believe the Firmware upgrade > will provide that solution. I think we are very close. The root issue of > "lost association after some time" is CONFIRMED to be solved with the new > Firmware. Currently it seems to be working for 60% to 70% of the users. So > it releases a lot of pressure with this issue. > Some users are reporting their devices are not able to associate at all > after the firmware upgrade. We are investigating the issue and trying to > replicate. It looks like some minor thing that we must be overlooking. So > hopefully soon we will have that nailed down also. > Again thanks for your support and the patience to put up with all these > difficulties. We look forward to re-engage with all of you in high gears. > Nish > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > On Behalf Of Ray > Sent: Sunday, July 20, 2003 12:12 PM > To: '[EMAIL PROTECTED]' > Subject: Re: [smartBridges] New Firmware not working for me > I too am very impressed with all the staff at SB! They are dedicated, > honest, hardworking, and I trust them. I can only imagine that they are as > frustrated as us with these issues. > Ray > ----- Original Message ----- > From: The Wirefree Network > To: [EMAIL PROTECTED] > Sent: Saturday, July 19, 2003 8:19 PM > Subject: RE: [smartBridges] New Firmware not working for me > Ya..Chris.I agree. However, I have been a beta tester for them since Dec > 02.not just a regular client. I have been providing very detailed reports > and I am used to receiving some word?? > That's what has me worried at the moment. I can see it now.a bunch of > over-worked technicians banging their heads on their desks. > I have not mass-deployed..dont want to either. I only have 3 bad units and > all of them are up at the moment (knock on wood). > I wonder if doing a manual upgrade, downgrade, upgrade, and downgrade > knocked some sense into the unit. Cause it's been working fine ever since > yesterday. Not the first time that it has worked for 24 hours though. I am > holding my breath. I really don't want to lose these 3 clients. > And I am not ever going to jump on the "lawsuit" bandwagon either. I am > EXTREMELY impressed with the sB team..from Dilish, to Naveen, to Nish, to > Alex, to Seeni, etc.etc... I believe they must have some serious "insider" > ownership going on. Cause they are some DAMN hard workers. > Sully > P.S. I am having a problem with logging into some units at the moment > though??? Has me stumped. I will address that in another post. > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > On Behalf Of phantam > Sent: Saturday, July 19, 2003 7:05 PM > To: '[EMAIL PROTECTED]' > Subject: RE: [smartBridges] New Firmware not working for me > Sully there working on checking the problem I believe I saw, remember it's a > beta so it is going to be bug ridden hence why they said not to mass deploy > it. > I take it they had a feeling problems like this were going to arise that's > probably why it was released as a beta with all the warnings because it was > a rush beta to get the kinks out in the field because really in design > testing can only show 1/100th of the possible problems that can occur in > software especially firmware for hardware. > Chris > -----Original Message----- > From: The Wirefree Network [mailto:[EMAIL PROTECTED] > Sent: Saturday, July 19, 2003 10:57 PM > To: [EMAIL PROTECTED] > Cc: [EMAIL PROTECTED]; [EMAIL PROTECTED] > I see you are responding to some posts...and I have never known sB to > NOT monitor this forum 24x7. So...where is your response to our > problems with this firmware?? > Please....we have been patient on this issue...but at least let us know > that you acknowledge the problem we are having and are working hard (as > usual) to fix it. > Loyal sB user! > Sully > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of The Wirefree > Network > Sent: Saturday, July 19, 2003 12:35 PM > To: [EMAIL PROTECTED] > Cc: [EMAIL PROTECTED]; [EMAIL PROTECTED] > Subject: RE: [smartBridges] New Firmware not working for me > Repost due to ZERO response from sB on this issue. > Why is this firmware not allowing association to some aPPo's??? > Sully > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of The Wirefree > Network > Sent: Friday, July 18, 2003 5:15 PM > To: [EMAIL PROTECTED] > Subject: [smartBridges] New Firmware not working for me > Importance: High > Here in my lab, I have a suspected bad unit. I upgraded the firmware, > and it will NOT reassociate with the intended aPPo. I switched the > SSID/Freq to my other aPPo and it associated right up. I did this about > 5 times both ways. Every time it was the same. I downgraded the > firmware back to (0.01.04) and it associated right up with the intended > aPPo. Upgraded again and it lost association. > I have confirmed that there are ABSOLUTELY no differences in the > settings of my two aPPos except for this: > - Different SSIDs > - Different freq's > - One is new aPPo with short pigtail, one is older aPPo with hardwired > CAT5 > The unit that I can not associate to is the older unit. None of the > older sB equipment is having any problems. Everything is on the older > firmware as well: > aPPo = 1.4j.5 > airBridge indoors = 0.01.04 (tried upgrading to 0.01.06) > Of the 17 I installed in the last 2 weeks, three are experiencing the > "lost association" problem. I replaced all 3 units (including POE > units) and all 3 are still having problems. That is VERY odd. Although > I did receive all these units (30) at the same time (almost all > consecutive MAC addresses). > Still doesn't explain why only these 3 are having problems and none of > the other 14. I wouldn't think it was too odd if it weren't for the > fact that I R&R'd all 3 units and they are still losing association, > whereas all the other 14 new clients are humming right along. > > I really think there is something more to this. > No...it is not frequency or multipath or whatever. I have sniffed out > the entire area. They are clean and very good RSSI/LQ. > All 17 of these installs are within a half mile of the aPPo and clear > LOS. > Sully > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of The Wirefree > Network > Sent: Friday, July 18, 2003 4:09 PM > To: [EMAIL PROTECTED] > Subject: RE: [smartBridges] Anyone having issues with the new firmware? > name of the device is just airbridge. I dont have any more client info > entered in any of my devices. > Sully > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of The Wirefree Network > Sent: Friday, July 18, 2003 4:51 PM > To: [EMAIL PROTECTED] > Subject: RE: [smartBridges] Anyone having issues with the new firmware? > 1. Older aPPo (about 3 months old..older type unit with hardwired CAT5) > running 1.4j.5 firmware. > 2. Client airBridge indoor units are running older firmware as well > 0.01.04. > 3. SSID is only 3 characters long > 4. Preupgrade RSSI and LQ was in the 90's for both (when associated of > course). > I am wondering if I need the newer firmware on all devices first of all, > then load the BETA firmware on the suspect devices???? > I had held off on the last round of firmware upgrades due to others > experiencing problems. I am about to try another upgrade here in my lab > with one bad unit. Will keep you posted! > Sully > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Tom Haynes > Sent: Friday, July 18, 2003 4:37 PM > To: [EMAIL PROTECTED] > Subject: RE: [smartBridges] Anyone having issues with the new firmware? > Mike and Sully. What FW are you running on the AP that the upgraded > units > will not associate with? What was your pre-upgrade RSSI and LQ? What is > the > length of the ESSID on the AP that the units will not associate with? > Mike, are there anyother differences between the APs that the upgraded > units > will assoiate with and the APs they will not associate with? > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] > On Behalf Of The Wirefree Network > Sent: Friday, July 18, 2003 6:31 PM > To: [EMAIL PROTECTED] > Subject: RE: [smartBridges] Anyone having issues with the new firmware? > I tried to upgrade one of 3 freezing units and it would not associate > with > the AP. This is the only AP within range of all 3 units, so I dont know > what to do at this point. > I had to downgrade back to old firmware to reassociate. > Sully > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Michael Saathoff > Sent: Friday, July 18, 2003 12:29 PM > To: [EMAIL PROTECTED] > Subject: RE: [smartBridges] Anyone having issues with the new firmware? > Update, > I have 7 AP's running the same firmware. For some reason upgrading the > firmware on the AirBriges kills their ability to associate with two of > seven > AP's. I can associate with any of the other five and all seems to be > working well. > Not sure why yet. > --Mike > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Michael Saathoff > Sent: Friday, July 18, 2003 12:20 PM > To: [EMAIL PROTECTED] > Subject: RE: [smartBridges] Anyone having issues with the new firmware? > Sam, > It either works or it dosen't.....Sounds funny but, what I mean is that > the > upgrade seems to resolve the heat issue. Though I haven't had any real > heat > the last couple days. The bad side is that it seems to kill my ability > to > associate with some of my AP's. > --Mike > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Sam > Sent: Friday, July 18, 2003 12:09 PM > To: [EMAIL PROTECTED] > Subject: [smartBridges] Anyone having issues with the new firmware? > Has anyone installed the new firmware? I'm getting ready to try, but > wanted > to check first to see what sort of luck others have had. > Thanks > Sam > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in > the > body type unsubscribe > smartBridges) > Archives: http://archives.part-15.org > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in > the > body type unsubscribe > smartBridges) > Archives: http://archives.part-15.org > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in > the > body type unsubscribe > smartBridges) > Archives: http://archives.part-15.org > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in > the > body type unsubscribe smartBridges) > Archives: http://archives.part-15.org > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > Archives: http://archives.part-15.org > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > Archives: http://archives.part-15.org > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > Archives: http://archives.part-15.org > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > Archives: http://archives.part-15.org > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > Archives: http://archives.part-15.org > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > Archives: http://archives.part-15.org > > --- > Outgoing mail is certified Virus Free. > Checked by AVG anti-virus system (http://www.grisoft.com). > Version: 6.0.500 / Virus Database: 298 - Release Date: 7/11/2003 > > > > --- > Outgoing mail is certified Virus Free. > Checked by AVG anti-virus system (http://www.grisoft.com). > Version: 6.0.502 / Virus Database: 300 - Release Date: 7/18/2003 > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://archives.part-15.org The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
