Sounds like a router issue or possible a computer issue. You said you can not ping the router?? is that from outside their house say from your office? if so depending on the router by default most routers turn off ping capability so no one knows the router is there for security just one extra step..
----- Original Message ----- From: "Bill Flood" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, August 13, 2003 8:17 AM Subject: [smartBridges] using the tools Hello! I have a customer who says they are not getting Internet access. From the radio I can trace route to Google as well as ping their IP/interface. However I cannot ping their router from the radio. I know what this sounds like, but can I be certain that the response I'm getting back from their interface is correct? I have seen where the radio looks good from this side, but the customer still says the have no access. I've even verified this to be true last week as the radio portion worked, but the ethernet/ customer side was gone, no link light. So we can tell one thing. The radio works or the radio does not work. To verify the customer interface still requires a truck roll. Bill Flood AirRunner Networks LLC --- We make the web fast! If you get tired of the wait call 715-443-3700! The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
