I have a customer who says they are not getting Internet access. From the radio I can trace route to Google as well as ping their IP/interface. However I cannot ping their router from the radio. I know what this sounds like, but can I be certain that the response I'm getting back from their interface is correct? I have seen where the radio looks good from this side, but the customer still says the have no access. I've even verified this to be true last week as the radio portion worked, but the ethernet/ customer side was gone, no link light.
So we can tell one thing. The radio works or the radio does not work. To verify the customer interface still requires a truck roll.
Bill Flood AirRunner Networks LLC --- We make the web fast! If you get tired of the wait call 715-443-3700!
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