I'm not posting this as an indictment against sB, just that there seems to be some design problem where the wallwart connects to the Powershot.
The Wirefree Network wrote:
Thanks for sticking up for me and all the rest of us frustrated LOYAL customers. Being that I have been using sB equipment SOLELY for 8 months, I do know how to make this stuff work...which sad to say is NOT plug and play. But...once you get to know the little tweaks, it works DAMN well!!!!!
UNTIL....BIG UNTIL...this latest batch of screwed up equipment. This stuff just does all kinds of weird stuff. And...I found 2 more bad POE units today as well. I believe it is loose connectivity in the power cord at the little chrome plug again....wiggle it one way and it works....wiggle it the other way and dead as a doornail.
Anyway....I am very frustrated...and very tired. My most loyal of customers are now questioning my service. That is a stab to my heart! I live and breath this stuff and the problems do NOT LIE WITH MY ABILITIES!!
I wish sB could just go back to their old manufacturer and old chip set...and give me some good stuff again!!
Well...back to my lab.
Sully
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Blazen Wireless Sent: Saturday, August 16, 2003 8:14 AM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] 2 New aPPo's DONT WORK
I will say it again. Having us (sully) test stuff for SB is a waste. We can only do so much we are not engineers. What you do in the lab is MUCH MUCH MUCH different in the real world. SB you guys are in a clean environment and in perfect conditions, yes I am sure you can duplicate some scenarios but not all. Maybe it is time to send someone on a 2 week road trip to see these units and how they do or do not perform as designed IN the field so you can see first hand our findings and frustrations and give is input as well as give yourselves input on what is going on. You ALWAYS and I do mean always find it to be a fault with the installation. Look at this problem for example he has exhausted his resources trying to figure it out, he explained twice or maybe three times now the original APPO works well just cuts out and he puts the NEW one up and it does not work even 1/8 as long as his original unit.
It seems you need some real help in the trouble shooting skill area. I was a tech support manager for over 8 years and that was my job to troubleshoot things no offense Engineers are NOT always good trouble shooters unless they can put test equipment on the device and have HARD evidence to explain what is going on. There is no way in hell you can tell me you can try and figure all these problems out without sending one of your engineers or techs out to see what's going on. You have wasted many man hours of your own time as well as ours tying to fix problems you don't seem to think it is related to the equipment??
Once you send someone out and they are either stumped or maybe they will see something and say OHH HEY that should not be like that we need to change this cap or resistor to a better value etc then your only wasting man-hours for all.
SEND SOMEONE OUT of all the time and effort you put into all this and still not got much of anywhere (yes the new firmware did help but still others are having problems) you could have sent your whole team roundtrip to Orlando Disney world for a week..
Do yourself and us a favor send someone out in the field, if it were my company I would unless there is something you already know and are afraid to confirm by coming out in the field. Our jobs / lives are on hold waiting for your answers to these problems and for those of us that have stuck with you thick and thin you need to at least do us this one favor...
If its not an SB problem then sure we are at fault but there has to be some logical answer as to why these units have all of a sudden been a real pain in the ass!
Martin
----- Original Message ----- From: "The Wirefree Network" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, August 16, 2003 7:55 AM Subject: RE: [smartBridges] 2 New aPPo's DONT WORK
Same location...different outlet. If it were a power problem (which I suspected as well), then why would it work with the aPPo on the roof right now, but not work with the 2 new aPPo's??
I did swap the POE unit twice to confirm.
Sully
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Nish Park Sent: Saturday, August 16, 2003 6:17 AM To: [EMAIL PROTECTED] Subject: RE: [smartBridges] 2 New aPPo's DONT WORK
Yes I can confirm that keeping the antenna port open will not harm the radio.
Is there a difference in the quality of AC power at these locations?
Nish
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Stuart Pierce Sent: Saturday, August 16, 2003 8:49 PM To: '[EMAIL PROTECTED]' Subject: RE: [smartBridges] 2 New aPPo's DONT WORK
Why are they working in the garage ? To many variables are still there ! Use the same length of 10baseT cable, same essid, same wep, same channel. If you can't do that in your garage take it someplace else. What kind of clients are they ? Are they all SB's or a mixture ?
Is anyone sure that not connecting an antenna will not do something bad to the radio ?
---------- Original Message ---------------------------------- From: "The Wirefree Network" <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] Date: Sat, 16 Aug 2003 00:58:20 -0700
I agree that it sounds coincidental...but why did it happen?!?
I changed the antennas and power supplies 2 times. As a matter of
fact,
I had to go back to my original power supply because one of the power supplies that came with the aPPo had a faulty cable (that was an easy find during initial setup).
I am only running 45 ft of cable.
I never give up...so...here I am in my garage at 1:00am with a test setup. I have one of the (suspected) bad aPPo's running now for about
3
hours with no problems. However, I only have 1 client connected to it...and that is me.
Differences with this garage setup over the head-end: 1. Only 1 client online 2. Different SSID (by one letter) 3. Different WEP (by a few letters) 4. Different channel (freq) 5. No antenna connected to the aPPo right now 6. Different CAT5 feeding the signal to it (only 5 ft run now)
All other factors are the same: 1. Internal MAC authentication 2. Power Supply 3. etc.....
I have NOOOOO idea why 2 units did not work on the roof?!?!?
The Ethernet light would come on...the TXRX light would start flashing...and all was well for 5-10 minutes. Then DEAD! I put the original (going bad) aPPo back up...and it works fine. I put one of
the
(suspected) bad units back up...and 5 minutes...dead. I put the original one back up...and it is working fine.
Looks like bad units to me?!>! But...why are they working here in the garage?? Are these units SUPER sensitive to power...cause I am only running 5 ft of CAT 5 in here...as opposed to the 45 ft on the roof...with same power supply.
Sully
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nish Park Sent: Saturday, August 16, 2003 12:17 AM To: [EMAIL PROTECTED] Subject: RE: [smartBridges] 2 New aPPo's DONT WORK
What is the voltage of the power adapter you are using?
2 units failing with the exact same symptoms is a little more than co-incidence can explain. Perhaps it points to something else.
Nish
-----Original Message----- From: The Wirefree Network [mailto:[EMAIL PROTECTED] Sent: Saturday, August 16, 2003 12:32 PM To: 'The Wirefree Network'; '[EMAIL PROTECTED]' Cc: '[EMAIL PROTECTED]'; '[EMAIL PROTECTED]'; sB Tech Support Subject: RE: 2 New aPPo's DONT WORK
Oh...forgot one thing. During the 5 minute period of the aPPo's working...I was watching the statistics and noticed that the unit's
kept
rebooting. The statistics would keep going back to zero. Then it just died.
What the heck is going on?!?!?
Sully
-----Original Message----- From: The Wirefree Network [mailto:[EMAIL PROTECTED] Sent: Friday, August 15, 2003 9:26 PM To: '[EMAIL PROTECTED]' Cc: '[EMAIL PROTECTED]'; '[EMAIL PROTECTED]'; '[EMAIL PROTECTED]' Subject: 2 New aPPo's DONT WORK Importance: High
I received an aPPo from Electro-Comm that I PAID EXTRA for to have it overnighted to me so that I could replace a faulty aPPo (firmware issue).
First thing I did was upgrade the firmware like the STICKER says on the box. Then burned in my settings with simpleDeploy. All went well.
I replaced it and it worked like a champ--all clients reassociated! Woohooo!! Five minutes later clients started dropping off and the Ethernet side died! I did a power reset and it came back up but only a few clients associated back up with it. So...I waited a couple minutes and the Ethernet side died again.
I reflashed it...I lowered the firmware...I reflashed it...I upgraded the firmware...I replaced the powershot twice...I did EVERYTHING! The Ethernet side would keep crashing. In case it matters to anyone...it was only 70 degrees here today.
So...I put my old unit back up (after only 3 hours of MY LABOR WAISTED) and it worked fine. My old unit periodically crashes..and that is why
I
am RMAing it.
Yesterday...I received my stock (and spares) from Electro-Comm. I started the process ALL OVER AGAIN...with the exact same results (3
more
hours waisted). The Ethernet side DIED after 5 minutes.
I am once again back on my old aPPo...I have a bunch of pissed off customers....and I am VERY pissed myself. I am soooo sick of spending hours upon hours replacing bad equipment.
sB...can you please send me 2 aPPo's from Singapore...that you have actually verified work for longer than 5 minutes?!?!
Sully
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