It may be interesting for us to take a look at them to figure out what is failing on these units. We hardly get any powerShot come back to us so this may be a useful exercise. Please RMA directly back to us. Alex will authorize. Thanks. http://www.smartbridges.com/new/support/rma_form.php
Nish -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bobby Bounds Sent: Sunday, August 17, 2003 12:29 PM To: '[EMAIL PROTECTED]' Subject: Re: [smartBridges] 2 New aPPo's DONT WORK Nish, Thank you for the reply. We have a box of 1/2 dozen or so powershots that have gone bad....transformers too. Not sure if they were 'zapped' or died for some other reason. Either way they are toast. None was over 6 months old. Not sure what the Powershot T is. Is that the 'new and improved' one I heard about that you have to pay extra for? Bobby ----- Original Message ----- From: "Nish Park" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, August 16, 2003 8:52 PM Subject: RE: [smartBridges] 2 New aPPo's DONT WORK > Bobby, > > 1) Our current engineering guys are working on tightening the grip of > the barrel connector. This one we have found to be an issue and > corrective steps are being taken. > > 2) It is not possible to "zap" the internals of the powerShot. It > includes the protection circuits that people seem to be discussing many > times. Please see below a paragraph from the specification page - > The powerShotT has a built-in surge protection circuit. This circuit > provides protection from over voltage caused by ESD (Electro Static > Discharge), EFT (Electrical Fast Transients) and Lightning. The ESD > protection is designed to withstand to IEC 61000-4-2 specifications of > 15KV *. The lightning protection is also designed to withstand to IEC > 61000-4-5 specification for 12A (8/20 micro seconds)i *. > > Hope this addresses your questions. > > Nish > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Bobby Bounds > Sent: Sunday, August 17, 2003 7:07 AM > To: '[EMAIL PROTECTED]' > Subject: Re: [smartBridges] 2 New aPPo's DONT WORK > > I replaced two powershots this week as well. Same kind of flaky > behavior. > Also replaced a transformer with the crappy connector that has to be in > just > the right position to stay on. There is a possibility the powershots are > crapping out due to atmospheric induced surge (i.e. electrical storm > activity). So, the CAT 5 you are running outside is inducing a small > charge > in the wire and traveling in both directions, in this case enough to > screw > up the powershot but not enough to zap the radio. SB, seems totally > unwilling to honestly discuss this topic. Wish I knew why. > > So, here are a couple of questions, on the troublesome installs: > > 1. What type of CAT 5 are you running outdoors? > 2. Are you using any CAT 5 surge device?...or COAX LDP? > > Bobby Bounds > Airwave Internet, LLC > > > > > > > ----- Original Message ----- > From: "Roger Hartley" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Monday, September 15, 2003 4:32 PM > Subject: Re: [smartBridges] 2 New aPPo's DONT WORK > > > > I've been having problems with Powershots at the very point you > > describe. I had one customer yelling at me Wednesday about how my > > service isn't dependable and I went to their place to check. > Everything > > was dead. I looked at the aB Powershot and no green light. I put my > hand > > on it to check it out and the light started coming on and going off > with > > each movement. It's up under a couter top where nothing will bother > it, > > yet it's been giving me fits with their equipment. I replaced the > > Powershot with a new one and double checked the stability, now they're > > good to go. That was the second Powershot I've had to act that way. > > Maybe I'll learn sooner or later what to check first. > > > > I'm not posting this as an indictment against sB, just that there > seems > > to be some design problem where the wallwart connects to the > Powershot. > > > > The Wirefree Network wrote: > > > > > Thanks for sticking up for me and all the rest of us frustrated > LOYAL > > > customers. Being that I have been using sB equipment SOLELY for 8 > months, I > > > do know how to make this stuff work...which sad to say is NOT plug > and > play. > > > But...once you get to know the little tweaks, it works DAMN > well!!!!! > > > > > > UNTIL....BIG UNTIL...this latest batch of screwed up equipment. > This > stuff > > > just does all kinds of weird stuff. And...I found 2 more bad POE > units > > > today as well. I believe it is loose connectivity in the power cord > at > the > > > little chrome plug again....wiggle it one way and it works....wiggle > it > the > > > other way and dead as a doornail. > > > > > > Anyway....I am very frustrated...and very tired. My most loyal of > customers > > > are now questioning my service. That is a stab to my heart! I live > and > > > breath this stuff and the problems do NOT LIE WITH MY ABILITIES!! > > > > > > I wish sB could just go back to their old manufacturer and old chip > > > set...and give me some good stuff again!! > > > > > > Well...back to my lab. > > > > > > Sully > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] Behalf Of Blazen Wireless > > > Sent: Saturday, August 16, 2003 8:14 AM > > > To: [EMAIL PROTECTED] > > > Subject: Re: [smartBridges] 2 New aPPo's DONT WORK > > > > > > > > > I will say it again. Having us (sully) test stuff for SB is a waste. > We > can > > > only do so much we are not engineers. What you do in the lab is MUCH > MUCH > > > MUCH different in the real world. SB you guys are in a clean > environment > and > > > in perfect conditions, yes I am sure you can duplicate some > scenarios > but > > > not all. Maybe it is time to send someone on a 2 week road trip to > see > these > > > units and how they do or do not perform as designed IN the field so > you > can > > > see first hand our findings and frustrations and give is input as > well > as > > > give yourselves input on what is going on. You ALWAYS and I do mean > always > > > find it to be a fault with the installation. Look at this problem > for > > > example he has exhausted his resources trying to figure it out, he > explained > > > twice or maybe three times now the original APPO works well just > cuts > out > > > and he puts the NEW one up and it does not work even 1/8 as long as > his > > > original unit. > > > > > > It seems you need some real help in the trouble shooting skill area. > I > was a > > > tech support manager for over 8 years and that was my job to > troubleshoot > > > things no offense Engineers are NOT always good trouble shooters > unless > they > > > can put test equipment on the device and have HARD evidence to > explain > what > > > is going on. There is no way in hell you can tell me you can try and > figure > > > all these problems out without sending one of your engineers or > techs > out to > > > see what's going on. You have wasted many man hours of your own time > as > well > > > as ours tying to fix problems you don't seem to think it is related > to > the > > > equipment?? > > > > > > Once you send someone out and they are either stumped or maybe they > will > see > > > something and say OHH HEY that should not be like that we need to > change > > > this cap or resistor to a better value etc then your only wasting > man-hours > > > for all. > > > > > > SEND SOMEONE OUT of all the time and effort you put into all this > and > still > > > not got much of anywhere (yes the new firmware did help but still > others > are > > > having problems) you could have sent your whole team roundtrip to > Orlando > > > Disney world for a week.. > > > > > > Do yourself and us a favor send someone out in the field, if it were > my > > > company I would unless there is something you already know and are > afraid to > > > confirm by coming out in the field. Our jobs / lives are on hold > waiting > for > > > your answers to these problems and for those of us that have stuck > with > you > > > thick and thin you need to at least do us this one favor... > > > > > > If its not an SB problem then sure we are at fault but there has to > be > some > > > logical answer as to why these units have all of a sudden been a > real > pain > > > in the ass! > > > > > > Martin > > > > > > > > > ----- Original Message ----- > > > From: "The Wirefree Network" <[EMAIL PROTECTED]> > > > To: <[EMAIL PROTECTED]> > > > Sent: Saturday, August 16, 2003 7:55 AM > > > Subject: RE: [smartBridges] 2 New aPPo's DONT WORK > > > > > > > > > Same location...different outlet. If it were a power problem (which > I > > > suspected as well), then why would it work with the aPPo on the roof > right > > > now, but not work with the 2 new aPPo's?? > > > > > > I did swap the POE unit twice to confirm. > > > > > > Sully > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] Behalf Of Nish Park > > > Sent: Saturday, August 16, 2003 6:17 AM > > > To: [EMAIL PROTECTED] > > > Subject: RE: [smartBridges] 2 New aPPo's DONT WORK > > > > > > > > > Yes I can confirm that keeping the antenna port open will not harm > the > > > radio. > > > > > > Is there a difference in the quality of AC power at these locations? > > > > > > Nish > > > > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] On Behalf Of Stuart Pierce > > > Sent: Saturday, August 16, 2003 8:49 PM > > > To: '[EMAIL PROTECTED]' > > > Subject: RE: [smartBridges] 2 New aPPo's DONT WORK > > > > > > Why are they working in the garage ? To many variables are still > there ! > > > Use the same length of 10baseT cable, same essid, same wep, same > > > channel. If you can't do that in your garage take it someplace else. > > > What kind of clients are they ? Are they all SB's or a mixture ? > > > > > > Is anyone sure that not connecting an antenna will not do something > bad > > > to the radio ? > > > > > > ---------- Original Message ---------------------------------- > > > From: "The Wirefree Network" <[EMAIL PROTECTED]> > > > Reply-To: [EMAIL PROTECTED] > > > Date: Sat, 16 Aug 2003 00:58:20 -0700 > > > > > > > > >>I agree that it sounds coincidental...but why did it happen?!? > > >> > > >>I changed the antennas and power supplies 2 times. As a matter of > > > > > > fact, > > > > > >>I had to go back to my original power supply because one of the > power > > >>supplies that came with the aPPo had a faulty cable (that was an > easy > > >>find during initial setup). > > >> > > >>I am only running 45 ft of cable. > > >> > > >>I never give up...so...here I am in my garage at 1:00am with a test > > >>setup. I have one of the (suspected) bad aPPo's running now for > about > > > > > > 3 > > > > > >>hours with no problems. However, I only have 1 client connected to > > >>it...and that is me. > > >> > > >>Differences with this garage setup over the head-end: > > >>1. Only 1 client online > > >>2. Different SSID (by one letter) > > >>3. Different WEP (by a few letters) > > >>4. Different channel (freq) > > >>5. No antenna connected to the aPPo right now > > >>6. Different CAT5 feeding the signal to it (only 5 ft run now) > > >> > > >>All other factors are the same: > > >>1. Internal MAC authentication > > >>2. Power Supply > > >>3. etc..... > > >> > > >>I have NOOOOO idea why 2 units did not work on the roof?!?!? > > >> > > >>The Ethernet light would come on...the TXRX light would start > > >>flashing...and all was well for 5-10 minutes. Then DEAD! I put the > > >>original (going bad) aPPo back up...and it works fine. I put one of > > > > > > the > > > > > >>(suspected) bad units back up...and 5 minutes...dead. I put the > > >>original one back up...and it is working fine. > > >> > > >>Looks like bad units to me?!>! But...why are they working here in > the > > >>garage?? Are these units SUPER sensitive to power...cause I am only > > >>running 5 ft of CAT 5 in here...as opposed to the 45 ft on the > > >>roof...with same power supply. > > >> > > >>Sully > > >> > > >>-----Original Message----- > > >>From: [EMAIL PROTECTED] > > >>[mailto:[EMAIL PROTECTED] On Behalf Of Nish Park > > >>Sent: Saturday, August 16, 2003 12:17 AM > > >>To: [EMAIL PROTECTED] > > >>Subject: RE: [smartBridges] 2 New aPPo's DONT WORK > > >> > > >>What is the voltage of the power adapter you are using? > > >> > > >>2 units failing with the exact same symptoms is a little more than > > >>co-incidence can explain. Perhaps it points to something else. > > >> > > >>Nish > > >> > > >> > > >>-----Original Message----- > > >>From: The Wirefree Network [mailto:[EMAIL PROTECTED] > > >>Sent: Saturday, August 16, 2003 12:32 PM > > >>To: 'The Wirefree Network'; '[EMAIL PROTECTED]' > > >>Cc: '[EMAIL PROTECTED]'; '[EMAIL PROTECTED]'; sB Tech > > >>Support > > >>Subject: RE: 2 New aPPo's DONT WORK > > >> > > >>Oh...forgot one thing. During the 5 minute period of the aPPo's > > >>working...I was watching the statistics and noticed that the unit's > > > > > > kept > > > > > >>rebooting. The statistics would keep going back to zero. Then it > just > > >>died. > > >> > > >>What the heck is going on?!?!? > > >> > > >>Sully > > >> > > >>-----Original Message----- > > >>From: The Wirefree Network [mailto:[EMAIL PROTECTED] > > >>Sent: Friday, August 15, 2003 9:26 PM > > >>To: '[EMAIL PROTECTED]' > > >>Cc: '[EMAIL PROTECTED]'; '[EMAIL PROTECTED]'; > > >>'[EMAIL PROTECTED]' > > >>Subject: 2 New aPPo's DONT WORK > > >>Importance: High > > >> > > >>I received an aPPo from Electro-Comm that I PAID EXTRA for to have > it > > >>overnighted to me so that I could replace a faulty aPPo (firmware > > >>issue). > > >> > > >>First thing I did was upgrade the firmware like the STICKER says on > the > > >>box. Then burned in my settings with simpleDeploy. All went well. > > >> > > >>I replaced it and it worked like a champ--all clients reassociated! > > >>Woohooo!! Five minutes later clients started dropping off and the > > >>Ethernet side died! I did a power reset and it came back up but > only a > > >>few clients associated back up with it. So...I waited a couple > minutes > > >>and the Ethernet side died again. > > >> > > >>I reflashed it...I lowered the firmware...I reflashed it...I > upgraded > > >>the firmware...I replaced the powershot twice...I did EVERYTHING! > The > > >>Ethernet side would keep crashing. In case it matters to > anyone...it > > >>was only 70 degrees here today. > > >> > > >>So...I put my old unit back up (after only 3 hours of MY LABOR > WAISTED) > > >>and it worked fine. My old unit periodically crashes..and that is > why > > > > > > I > > > > > >>am RMAing it. > > >> > > >>Yesterday...I received my stock (and spares) from Electro-Comm. I > > >>started the process ALL OVER AGAIN...with the exact same results (3 > > > > > > more > > > > > >>hours waisted). The Ethernet side DIED after 5 minutes. > > >> > > >>I am once again back on my old aPPo...I have a bunch of pissed off > > >>customers....and I am VERY pissed myself. I am soooo sick of > spending > > >>hours upon hours replacing bad equipment. > > >> > > >>sB...can you please send me 2 aPPo's from Singapore...that you have > > >>actually verified work for longer than 5 minutes?!?! > > >> > > >>Sully > > > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > > Archives: http://archives.part-15.org > > > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > Archives: http://archives.part-15.org > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://archives.part-15.org > The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
