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DUDE my sentiments exactly! something more has
changed then just the chip I am afraid and we are just not in the loop. To many
hands in there "fixing" stuff that was not broke to begin with and now look what
we are left with? A unit that looks good but when it comes time to do the job it
is failing.
Sad very VERY SAD but the techs still refuse
to come out and see for them selves there is a problem and always resort back
to insinuating it is how we have a cable bad, a crimp cat 5 bad , power is not
perfect, there is interference, your whole setup is incorrect yaddii yaddi
yaddi. Maybe we should all just pack up our crap and quit.
I am sure SB can do a much better job then us the
seem to know how to make these units work better then us who have been doing it
since before they entered the picture..
Man I am totally bummed, I don't know about the
rest of you but in my customers eyes I look like a complete Jack ass while my
competitions laugh all the way to the bank.
I have 12-14 jobs lined up yet I cant do them due
to radios crapping out and people still owning me money but I refuse to charge
them since the service sucks because radios keep crapping out. I have about
$2000 outstanding all because of SB stuff crapping out..
----- Original Message -----
Sent: Wednesday, August 20, 2003 9:05
AM
Subject: RE: [smartBridges] MORE ABOS
crapping out
So, the moral of the story is Smartbridges should stop working
on all these supposedly cool features and spend their time ensuring we (the
WISP community) can actually deploy their units with some stability so we can
(a) retain our customer base and (b) not spend thousands of dollars
maintaining their service.
We had Smartbridges (initial, older stuff)
deployed for ~3 months and didn't have ONE PROBLEM. So, we made the
decision to mass deploy them. WHAM - their quality went down the drain
and now we seem to spend a good chunk of our day running around fixing
Smartbridges units (or replacing them).
We were very (VERY) hopeful
that the Smartbridges (along with our Canopy gear) would give us a good,
stable, quality alternative to DSL. In theory, unlicensed wireless is
cheaper than DSL. However, because of the excessive amount of man-hours
we spend on maintaining our Smartbridges it turns out that DSL is cheaper (and
much, much, much, much, much - you get the picture) more reliable.
The
worst part is we love the concept of Smartbridges. We love working with
their units (although they need better Logging to include the ability to send
SNMP traps and SysLog entries to a SNMP/SysLog server for historical
purposes). But, we MUST HAVE stable, reliable gear otherwise we run into
the problems that Sully reported a while ago --- where he is losing customers
because of lack of reliability!
IMHO - forget making the unit a
router. Forget making the unit do NAT. Smartbridges needs to
ensure they have a quality design (from electronic components to cabling
components) so that we (WISP community) can continue to use their product to
compete with DSL, Cable Modems and Satellite. If we lose our
customers, eventually Smartbridges lose their customers (if we don't have
end-users subscribing to our service, we no longer need
Smartbridges).
Oh what I'd give to have "the new and improved
Smartbridges" equipment work like the rock-solid stuff we had for the first
3-months we deployed Smartbridges!!!!!!!!!!!!!!!
At 08:48 AM
8/20/2003 -0700, you wrote:
I have 25 clients off of my repeater (aPPo in access point mode)
which connects back to my head-end via an indoor airPoint. My head-end
has 24 clients plus the repeater locations (2 of them) which is 26
associated. If you include the users on the other side of the
repeaters, I have a total of 52 clients going through my head-end
aPPo.
Everything
was fine with my head-end until I put up one of the new (bad chipset)
units. It now will drop ALL my users are random times (normally
between 10 am and 5 pm). It only gets up to 80 degrees here&so
heat shouldn t be an issue.
My
repeater with 25 clients on it&works flawlessly! It is an older
aPPo with the hardwired CAT5 attached.
Sully
-----Original
Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of
Blazen Wireless
Sent: Wednesday, August 20, 2003 7:44
AM
To: [EMAIL PROTECTED]
Subject: Re:
[smartBridges] MORE ABOS crapping out
I
notice that when I get 21-22 users and sometimes 23 is the max that seems to
be able to associate to the APPO before I start seeing the dissociation
problems.
- ----- Original Message -----
- From: Blazen
Wireless
- To: [EMAIL PROTECTED]
- Sent: Wednesday, August 20, 2003 7:32 AM
- Subject: [smartBridges] MORE ABOS crapping out
- Okay I give up I have 4 of the new radios I purchased with supposedly
the new chi and the new firmware and they are still disassociating any
wonderful ideas on what to try next.
- 1. I have tried everything I have tried in the past when this whole
thing started so PLEASE SB don't tell me stupid stuff to check already
since I know 100% it is not the installation.
- 2. When we went to look at the one yesterday it was thought to be heat
related. We touched the ABO and it was Luke warm if at hottest. Link light
(blue) was just flashing away NO association. RSSI 85% Link 95% GREAT
signal and he keeps losing associating every day.
- PLEASE PLEASE PLEASE let us know what's causing this.
- This customer is hooked from the radio to a D-link 4 port router to
his laptop as are most all my installs..
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