Same here - going to climb a water tower in 102 degree heat to reset an APPO that was REPLACED Thursday night. I only have one business customer right now and they are the ones affected - can you say "loss of business"?
Gloria ----- Original Message ----- From: "Bobby Bounds" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Sunday, August 24, 2003 2:21 PM Subject: Re: [smartBridges] Sticking up for sB > Gloria, > > I'm going up on a roof right now to replace an APPO that crapped out (read: > won't pass traffic) after being up just two weeks. I'm not hopeful however, > because my only spare came from the same batch. It too, will likely behave > the same. > > SB, you really screwed the pooch on this one by not recalling the entire run > of bad units. Gloria, the problem is the radios. > > Bobby Bounds > Airwave Internet, LLC > > > > > > ----- Original Message ----- > From: "Gloria Vester" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Sunday, August 24, 2003 1:01 PM > Subject: Re: [smartBridges] Sticking up for sB > > > > Can you tell me where to find the list of MAC addresses that are being > > recalled? I am working on my RMAs now and I have a feeling that all five > of > > the units I have are from the same batch. When I asked them how many of > my > > units to RMA, they said it was up to me and my "comfort level". I don't > > want to bash SB either - it is counter productive, and they are being very > > supportive in trying to help. But at the same time, I agree with you that > > it would have been more cost effective to have just recalled and replaced > > all the units that were suspect and saved themselves a lot of bad > publicity > > and us a lot of lost revenue. > > > > I have had it pointed out to me from several different sources on this > list > > that the problem is more than likely not with the airPoints, that is > > probably a power issue or an environmental issue. I am not ruling that > out > > completely, and am continuing to investigate all possibilities. But if it > > were something that we did wrong in our design and installation, why is my > > Trango backhaul working perfectly using the same power source, the same > > cabling, the same switch, in the same temperature environment? > > > > Thanks, > > Gloria > > > > ----- Original Message ----- > > From: "The Wirefree Network" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Sunday, August 24, 2003 1:47 PM > > Subject: [smartBridges] Sticking up for sB > > > > > > > I am feeling a bit guilty for hammering sB so badly...but it is there > > > fault after all. They could have resolved this a long time ago. > > > > > > Here is the explanation as given to me from them (simplified version): > > > In June there were 2 production lines putting together sB equipment. > > > One with bad chips, one with good chips. My use of "bad chips" is my > > > own. They call it "timing issue" chips. > > > > > > Prior to getting stamped with MAC addresses, the units are brought back > > > together on one line and stamped. Therefore, there is NO way to say > > > exactly which units have the "bad chips". > > > > > > This is why sB is not recalling the entire series of MAC > > > addresses...there are a bunch of good ones mixed in there as well. > > > > > > You may be thinking the same thing I am right now....hmmmm....why > > > wouldn't they just go ahead and recall the whole batch?? Hindsight, > > > they would probably have saved a lot of money in lost revenue from the > > > bad publicity. And it would have MOST definitely saved us a TON of > > > money, and therefore retained their good reputation from us. > > > > > > Bottomline: They are doing direct RMA's for all the bad June/July > > > units. Just talk to them. We are all bitching for good reason...but > > > just do the RMA. It is all we can do. Then hope they are really > > > sending us good stuff this time. > > > > > > Sully > > > > > > The PART-15.ORG smartBridges Discussion List > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> > > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > smartBridges) > > > Archives: http://archives.part-15.org > > > > > > > > > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > > Archives: http://archives.part-15.org > > > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://archives.part-15.org > > The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
