RE: [smartBridges] APPO problems

[Chris Chance]

Title: RE: [smartBridges] APPO problems

I must give it to sb and ecomm they have been extremely helpful in getting me equipment when I need it im not the biggest or most important isp but working with the right people/companies really makes things move smoother J   And ye seems that way with the led's I perfer the bright ones they light up my noc J   From: Gloria Vester [mailto:[EMAIL PROTECTED] Sent: Sunday, August 24, 2003 9:02 PM To: [EMAIL PROTECTED]   I think that is what my tech meant.  When I asked him about it again, he said they weren't really bigger, just brighter, they just looked different from the other ones.  The only reason I mentioned it is that it might be an indication that they were from a different lot, or manufacturing run.  I used to be a manufacturing engineer for Apple so am familiar with how the whole process works.  You don't generally change vendors in the middle of a run, so having different LEDs might indicate that they were from a different time period.  And then again, it may mean nothing, we are only talking about LEDs here, so they could have hundreds of thousands of them from several different vendors all mixed in the same stores bin.   Anyway, I am just glad they are responding to the issues and sending out replacement units.  All I want is for my system to stay up and my customers to be taken care of.   Thanks to all for your help and suggestions, Gloria   ----- Original Message ----- From: Chris Chance To: '[EMAIL PROTECTED]' Sent: Sunday, August 24, 2003 7:44 PM Subject: RE: [smartBridges] APPO problems   I have seen that different colored LED's not colors but... tones and they just look different on some of the outdoors didn't notice any other difference. -----Original Message----- From: Gloria Vester [mailto:[EMAIL PROTECTED]] Sent: Sunday, August 24, 2003 5:27 PM To: [EMAIL PROTECTED] I will have to remember to send a camera up the water tower with my tech the next time he goes up to reset one (or more) of them, which will probably be in the next 12 - 24 hours.  The only one we have that is different is the only one working and it is on the water tower.  I don't have any spares - the only one I have that is not installed is the one I pulled down Thursday night that was locking up. I am appreciative of the support smartBridges seems to be giving me - and allowing me to RMA directly to them, but I haven't had time today to fill out four RMA forms with all the questions about what testing I have or haven't done, the invoice number (which I have to go back through paperwork to find), etc., etc.  Why can't they just send us advance replacements for the bad ones then we can do the paperwork after we take the bad ones out of service? Sorry, I really don't like to bitch and complain, it is a waste of energy. But I am fighting a battle here and seem to be losing.......... Thanks to all for your help and support, Gloria ----- Original Message ----- From: "Blazen Wireless" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Sunday, August 24, 2003 4:19 PM Subject: Re: [smartBridges] APPO problems   > Can you send a picture of what the BIG LED VS the SMALL LED looks like I > will have to look at mine now to see what's up. I bet you there was no two > different lines but instead two different facilities all together making > these units for them and one facility screwed the pooch trying to be cheap > and make more money by using a lower grade chip. > > > ----- Original Message ----- > From: "Gloria Vester" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Cc: <[EMAIL PROTECTED]> > Sent: Sunday, August 24, 2003 1:56 PM > Subject: Re: [smartBridges] APPO problems > > > Well, I have no doubt now, in my mind at least, that the problem is the > smartBridges equipment now.  Just got back from the water tower to reset the > one that was down, the one we replaced Thursday night with a new unit.  We > had to repower it 8 times before it would come back up.  The power would > come on, the Ethernet LED would come on solid, but the TXRX LED would not > come on at all.  After 8 times of resetting the power it finally came back > up.  Another reason I am sure now that it is the airPoints - I just realized > that I have one unit, out of five, that has not locked up (yet).  And my > techs told me that it physically looks different from the other ones - they > said the LEDs are a little bigger and brighter - could this mean that it was > from a different manufacturing lot than the other ones?  Sounds like it to > me.  I am not bashing smartBridges, but I do think I got some bad units. I > am going to RMA all but the one that hasn't locked up and hope the > replacements come in before I lose the few customers I have.  In the mean > time we will be climbing the water tower at least once a day to reset them > until the replacements get here. > > Gloria > > ----- Original Message ----- > From: "The Wirefree Network" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Sunday, August 24, 2003 3:33 PM > Subject: RE: [smartBridges] SH!T is hitting the FAN!! > > > That is definitely one to throw into my bag-o-knowledge!  Thanks. > > Ya...that aint the issue here though.  Some of these units are indoors, > some are in NEMA enclosures, some are outdoors. > > I have such a wide range of everything, and have tried EVERYTHING, that > I am left with only one conclusion. > > Bad sB stuff. > > I will be replacing it all this week.  Will keep you posted. > > Sully > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]] On Behalf Of Joe > Sent: Sunday, August 24, 2003 1:27 PM > To: [EMAIL PROTECTED] > Subject: RE: [smartBridges] SH!T is hitting the FAN!! > >  I had a similar problem, ended up I did a shitty job os sealing the > connector(beer was involved)but it was like clock work the sun would > come up > APPO would go down for about an hour untill the moisture was dried out > by > the sun. Don't sound like your problem though, but hopes this helps > some. >   Joe > RiverNet > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of [EMAIL PROTECTED] > Sent: Sunday, August 24, 2003 1:03 PM > To: [EMAIL PROTECTED] > Cc: [EMAIL PROTECTED]; [EMAIL PROTECTED] > Subject: Re: [smartBridges] SH!T is hitting the FAN!! > > > Are you sure you don't have an interference problem? We had an ABO that > would lose association once or twice per day, even with the new > firmware. > I went out there, replaced and re-aimed the antenna, replaced the > LMR-400 > jumper, and it was been solid ever since then. > > On Sun, 24 Aug 2003, The Wirefree Network wrote: > > > Damn it!  This is getting ridiculous.  I know that sB has been very > > responsive.and has also sent me directly a bunch of new units (which > > should be here Monday or Tuesday), but DAMN IT! > > > > At approximately 9:45 am my head-end unit went down taking everyone > with > > it.  I received a page, and was able to do a manual power reset on it > > within a few minutes (it was not responding to anything on the > Ethernet > > or Wireless side).  This brought it back online and all the clients as > > well (except a couple of troubled airBridge units with crappy chips in > > them).   Then 5 minutes later, four client airBridge units lost > > association never to regain it.  I had to call the clients and have > them > > do a manual power reset to get them back online. > > > > OF SPECIAL NOTE: My new airPoint (indoor) which I am using at a > client's > > house in CB mode has also lost association.  I used the aPi because I > > thought it had not been affected by the "crappy chip syndrome". > But.it > > is down.  It went down within minutes of the others. > > > > Okay.I will try to make this short.I have been going back and forth > with > > this for 50 minutes now.  The head-end keeps going down every few > > minutes.  At first the clients will start dropping off the associated > > list then it just craps out all together.  I have now unplugged it for > > 10 minutes hoping that when I plug it back in, it will stay up.  I am > > sure all my clients are BITCHING at me right now!!!!!!!! > > > > The client units are dropping like flies.  I have 18 airBridge units > > deployed from the June batch.  Of them, 12 have lost association in > the > > past 1 hour.  I guess the other 6 must have received the good chips on > > the other production line (no joke). > > > > Oh.I guess I should tell you this.  It is a SCORCHER here in Monterey. > > Not!!!! > > 74�F > > Fair Feels Like 74�F > > UV Index: 4 Low > > Dew Point: 59�F > > Humidity: 59% > > Visibility: Unlimited > > Pressure: 29.98 inches and steady > > Wind: From the East Southeast at 6 mph > > > > >From 0945 to 1045 every day is a scary time for me.  It is not the > > hottest part of the day, but it is the time when all my units become > > FLAKY!  It was around 63 last night and when the morning sun hits > these > > units all of a sudden.and the temperature starts rising quickly.then > the > > units lose association.  It is not that they are HOT.cause they are > not. > > It is the temperature change that does it.  I just jumped up on the > roof > > and felt my head-end..it is just warm. > > > > If the units I receive on Monday-Tuesday don't fix this problem.I am > > done.  Truly done with sB.  No self-respecting business man many would > > put loyalty to a supplier over the existence of his own company.  If > > they do.they are sure to die. > > > > PLEASE DON'T ANYONE EVEN TRY TO TELL ME HOW TO TROUBLESHOOT THIS > > PROBLEM.  IT IS NOT MY PROBLEM!!!! > > > > Sully > > > > p.s.  The 10 minute "cooling down period" has allowed everyone to > > reassociate and stay online for 5 minutes now.  Except the "crappy > chip" > > airBridge units and the newly installed airPoint indoor. > > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > Archives: http://archives.part-15.org > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > Archives: http://archives.part-15.org > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > Archives: http://archives.part-15.org > > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > Archives: http://archives.part-15.org > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://archives.part-15.org > >   The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org