Any hope of not posting in HTML ? On Sun, 2003-08-24 at 23:04, sB Tech Support wrote: > Dear Friends, > > > > We hope that the below information will help to take out a lot of the > unnecessary friction from this forum. > > > > 1) From the messages posted in this forum, it is obvious that some > users are continuing to have problems even after the firmware upgrade. > This is different to the data available to us. But there is no point > in loosing time and arguing about "what could be at fault" and get > frustrated in the end. That is why we are offering an easy RMA > procedure to get the replacements; you will get the units working for > customers while we get the units to look at the issue. We want to get > you up and running quickly. The number of such requests is rather > small so we will work with you to work out the most convenient method > to exchange. Please follow this procedure: > > > > a) Complete the RMA form at > http://www.smartbridges.com/new/support/rma_form1.php > > > > b) We will approve it and advise you on the shipping details and the > replacement equipment. > > > > c) Send back the defective units with complete accessories and the > fault report. This important information will lead us to find the > fault and solution. > > > > 2) We have changed many processes in our company that we believe will > help with the quality and reliability of the products. Each unit goes > through a 200 item inspection and minimum 2 hours of high temperature > operation prior to leaving our factory. We believe these "Post June" > units are OK. We have been carefully monitoring these "tens of > thousands" of devices (sB is not that small anymore :-). > > > > We are very eager and "all ears" to receive any additional feedback on > these new units. To help you identify these "Post June" devices, below > are the starting MAC#s for various models. > > > > sB2110 : 00301A 01E2A6 (aBO) > > > > sB2120 : 00301A 0AB4EB (aBT, 13dB antenna) > > > > sB2125 : 00301A 0AFD9F (aBT, 9dB antenna) > > > > sB2100 : 00301A 049DB5 (aBI) > > > > sB2510 : 00301A 093E92 (aPPO) > > > > sB2520 : 00301A 0C36B0 (aPPT, 13dB antenna) > > > > sB2525 : 00301A OC839C (aPPT, 9dB antenna) > > > > sB2400 : 00301A 030E3D (aPI) > > > > > > 3) Let’s do ourselves a favor and request all to pitch in by helping > to increase the Quality of information exchange. People will loose > interest in the forum if they have to weed though Large Quantity of > irrelevant information. > > > > With best regards, > > > > sB Tech Support > > >
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