Dear
Friends,
We hope that the
below information will help to take out a lot of the unnecessary friction from
this forum.
1) From the messages
posted in this forum, it is obvious that some users are continuing to have
problems even after the firmware upgrade. This is different to the data
available to us. But there is no point in loosing time and arguing about "what
could be at fault" and get frustrated in the end. That is why we are offering
an easy RMA procedure to get the replacements; you will get the units working
for customers while we get the units to look at the issue. We want to get you
up and running quickly. The number of such requests is rather small so we will
work with you to work out the most convenient method to exchange. Please
follow this procedure:
a) Complete the RMA
form at http://www.smartbridges.com/new/support/rma_form1.php
b) We will approve it
and advise you on the shipping details and the replacement
equipment.
c) Send back the
defective units with complete accessories and the fault report. This important
information will lead us to find the fault and solution.
2) We have changed
many processes in our company that we believe will help with the quality and
reliability of the products. Each unit goes through a 200 item inspection and
minimum 2 hours of high temperature operation prior to leaving our factory. We
believe these "Post June" units are OK. We have been carefully monitoring
these "tens of thousands" of devices (sB is not that small anymore :-).
We are very eager and
"all ears" to receive any additional feedback on these new units. To help you
identify these "Post June" devices, below are the starting MAC#s for various
models.
sB2110 : 00301A
01E2A6 (aBO)
sB2120 : 00301A
0AB4EB (aBT, 13dB antenna)
sB2125 : 00301A
0AFD9F (aBT, 9dB antenna)
sB2100 : 00301A
049DB5 (aBI)
sB2510 : 00301A
093E92 (aPPO)
sB2520 : 00301A
0C36B0 (aPPT, 13dB antenna)
sB2525 : 00301A
OC839C (aPPT, 9dB antenna)
sB2400 : 00301A
030E3D (aPI)
3) Let�s do ourselves
a favor and request all to pitch in by helping to increase the Quality of
information exchange. People will loose interest in the forum if they have to
weed though Large Quantity of irrelevant information.
With best
regards,
