RE: [smartBridges] Followup: ABO connects thru NIC but not router

[Kevin Proctor]

Please bear in mind that your distributor needs to get a price from SB first. J    Kevin B. Proctor Customer Service Internet and International Orders Electro Comm Distributing Inc 5015 Paris St Denver CO 90239 USA   Phone: +1-303-371-8182                 800-525-0173 FAX:    +1-303-371-8158                 800-423-8018 [EMAIL PROTECTED]   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of sB Tech Support Sent: Thursday, September 25, 2003 1:48 PM To: [EMAIL PROTECTED] Subject: RE: [smartBridges] Followup: ABO connects thru NIC but not router   POE Outdoor is available from 2nd half of October. Find out the pricing from our distributors. Thanks and regards.   Alex sB Tech Support [EMAIL PROTECTED]   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bobby Bounds Sent: Friday, September 26, 2003 3:26 AM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] Followup: ABO connects thru NIC but not router   Alex......thanks for the reply. Some of your (you and other SB staff) replies show a stunning lack of awareness of what we encounter in the field. You guys should start a WISP and take turns running it for a month at a time. You may have missed my earlier posts concerning this; yes, I flipped the stupid little sliding switch a million times....made no difference. Also the cheap routers we WISP's use at the customer site have no way of changing things like port duplexing. You really should know this IMHO.   As for your defense of the ABO costing more than the WET11 because it is an 'outdoor' unit and the WET11 is not, let me just say a WET 11 stuck inside a $12 metal NEMA box is BETTER than the current design of your outdoor products, due mainly to the exposed CAT 5 design flaw in SB outdoor units.   I am glad to read about the POE outdoor product. What is the price and availability by the way? Also, I am pleased to hear you are headed toward a web interface.   Back to the problem with the ABO: my theory is that the ethernet interface got damaged by induced static (because of the exposed CAT 5 and the flawed design of the POE and bad transformers); damaged in such a way as to exhibit the symptoms previously described. The flawed design of your outdoor products has cost us about $20,000 in extra labor (not to mention loss of goodwill and just plain stress) over the past six or seven months. We could have gone Alvarion all the way and come out ahead money wise. Or we could have stuck D-Link A/P's and WET11's in coffee cans I think and had better up-time. You should have recalled them.   Best regards,     Bobby Bounds Airwave Internet     ----- Original Message ----- From: sB Tech Support To: [EMAIL PROTECTED] Sent: Thursday, September 25, 2003 12:47 PM Subject: RE: [smartBridges] Followup: ABO connects thru NIC but not router   Cannot get link light is more like the Ethernet speed/duplex mismatch or physical connection problem. Have you tried to switch the sliding switch on the POE and set the router port to 10BaseT half duplex?   WET11 is indoor product and do not has NEMA box enclosure. The price is of course cheaper.   Our new POE Outdoor has the surge protection and the grounding lug built in for better protection against static and electrical storms. Please refer to http://www.smartbridges.com/new/products/po.php for more information.   Our next generation product will be working towards web based management interface.     Alex sB Tech Support [EMAIL PROTECTED]   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bobby Bounds Sent: Friday, September 26, 2003 2:08 AM To: [EMAIL PROTECTED] Subject: [smartBridges] Followup: ABO connects thru NIC but not router   Hey guys,   You may recall last week I reported a problem with an ABO install where the ABO worked fine when connected directly to my laptop's NIC but when connected to the WAN port of the Linksys router (and two other, newer PC's) I could not even get a link light much less connectivity.   Well, I went out there yesterday with a WET11 plugged it in and it worked great. The WET11 is $99. The ABO is $239. Hmmmmmm......   So, I have another outdoor SB unit to add to the pile (Qty. 7 in the last 6 weeks) of bad SB outdoor units to be RMA'ed. BTW - Overall, I love the SB indoor units (with the exception of the flaky/buggy SimpleMonitor 32 bit client). The outdoor units have a multitude of problems making them unsuitable for use in areas where electrical storms exist. SB's new product line looks promising with the exception of the exposed CAT 5. They really should have fixed that. Also, SB really needs to get away from the 32 bit client and go with a Web interface.   Bobby Bounds Airwave Internet, LLC [EMAIL PROTECTED]