Normally, the machine needs to be tested by an authorised apple technician and if it's DOA, it will be replaced with a new machine.
Apple have a 14 day DOA period. After that they only allow us (authorised reseller) to repair the machine, not to replace it. If you bought it directly from Apple, this may be different. ________________________ DARREN TERRY UK Sales Manager Cancom Ltd Apple Premium Reseller Email: [email protected] _____ From: Rob Beattie [mailto:[email protected]] To: [email protected] Sent: Mon, 30 Nov 2009 16:05:37 +0000 Subject: [sussex_mug] faulty new iMac - replace or repair? If you bought a new 21.5" iMac and within a week or so discovered it was faulty would you expect it to be repaired or replaced with a new one? thanks Rob ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ Cancom Ltd EUROPE'S LARGEST APPLE MAC RESELLER MACWORLD BEST RESELLER 2009 Approved Apple Premium Reseller/Authorised Service Provider Sales | Service & Repairs | Installation & Consultancy | Training HELPDESK For new support issues, please raise a ticket at: e: [email protected] w: http://helpdesk.cancomuk.com t: +44 (0)1483 500505 For existing issues, please quote your ticket reference or contract number. LOCATIONS To find a store near you, please visit: http://www.cancomuk.com/our-stores/ ---------------------------------------------------------------------------- This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify your system manager or Cancom Ltd on +44 (0)1483 500500 or on our web site at http://www.cancomuk.com/ Please note that any views expressed in this e-mail message are those of the individual sending the message, unless the sender specifically states them to be the views of Cancom Ltd. Cancom Limited is a private limited company registered in England with registered number 2867254. Registered Office: Hillbrow House, Hillbrow Rd, Esher, Surrey, KT10 9NW, UK ---------------------------------------------------------------------------- --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/smug?hl=en-GB -~----------~----~----~----~------~----~------~--~---
