*On 11 Nov 2010, Ranulph Glanville wrote:* * * *I am not sure how many macs I've owned, but at least 20, perhaps 30. Almost every one has gone wrong during guarantee period.*
20 to 30 Macs? What are you doing to the poor things? I repair computers for a living and thank God for PCs is all I can say... Frank. P.S. I and my wife use Macs at home, No hardware problems in 16 years, of course. On 11 November 2010 06:45, Ranulph Glanville <[email protected]> wrote: > My reason for reporting is not so much to vent my anger (which, after years > of this sort of thing, is much reduced by attrition and age), as to raise > this matter. How is it that I have so many problems, and apparently others > do not? Or are others less pissed-off when they are left without their > office, workshop, whatever for a long time. > > I'm afraid my experience of Apple is that the performance I reported is > NORMAL. I am not sure how many macs I've owned, but at least 20, perhaps 30. > Almost every one has gone wrong during guarantee period. The last one had a > similar problem with dud components (and the same components, as it > happens). Most have gone wrong several times, and sometimes during repair > (as in this case). I've had 2 or 3 total replacements, and one complimentary > machine, the performance has been so bad at the level of construction. God > only knows what other machines are like. > > The really clever idea would be that parts actually work when they are sent > out. A secondary improvement would be to speed up availability (get rid of > just-in-time, for instance). > > In my experience this lack of quality is a persistent problem. If Big > Brother Apple is out there (reading messages about them on M|UGs etc, which > would be a clever idea), perhaps they would like to do something, such as > get it right. > > On the other hand, maybe I'm somehow electrically dangerous, generating > strange currents, and should be plugged into the national grid as a source. > > I have not thought of phoning Apple. Another hour of wasted time. > > Ranulph > > > > On 11 Nov 2010, at 00:17, Nicklas Mikkelinen wrote: > > > Hey Ranulph, > > > > I'm sorry for how you feel - but really it could happen, 4 doa parts are > not really Apples fault it's just a very unfortunate situation - instead of > being angry about it, think about what can be done to fix your issue, have > you called apple and told them how you feel and how the situation is? > > > > Best Regards, > > Nicklas > > > > > > On 10 Nov 2010, at 15:07, Ranulph Glanville wrote: > > > >> I took my unibody in for a new screen to a highly reputable Apple > repairer a week ago. Since when Apple have sent 2 dud screens, and 2 mlb's > that have blown. > >> > >> The result is that the machine will not be repaired by the time I leave > on a trip, Friday morning. > >> > >> This is the sort of behaviour that makes an earlier behomoth look as > though it actually cared about quality. > >> > >> I've moaned before about the quality of Apple products. I claim that > scarcely a computer I've bought from them has not gone wrong in guarantee > time. I bought this one on 10 March 2010 and it has lost its screen and then > had dud parts from Apple. > >> > >> Is this what we should expect now from the world's largest tech company? > >> > >> Ranulph > >> > >> -- > >> You received this message because you are subscribed to the Google > Groups "Sussex Mac User Group" group. > >> To post to this group, send an email to [email protected]. > >> To unsubscribe from this group, send email to > [email protected] <smug%[email protected]>. > >> For more options, visit this group at > http://groups.google.com/group/smug?hl=en-GB. > >> > > > > -- > > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > > To post to this group, send an email to [email protected]. > > To unsubscribe from this group, send email to > [email protected] <smug%[email protected]>. > > For more options, visit this group at > http://groups.google.com/group/smug?hl=en-GB. > > > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To post to this group, send an email to [email protected]. > To unsubscribe from this group, send email to > [email protected] <smug%[email protected]>. > For more options, visit this group at > http://groups.google.com/group/smug?hl=en-GB. > > -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To post to this group, send an email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/smug?hl=en-GB.
