Hi Andrew A couple of months ago I had a similar experience with BT. The Indian call centre people were very, very, very polite but it was extremely difficult to understand all they said - especially when one left a message on my answer phone, talking at high speed! I'm afraid that some of them also have the habit of telling you that your problem will be sorted in a few hours (by some unexplained procedure) when this is patently untrue. However - Good news - after about three weeks complaining and being passed from one person to another, they did send BT Openreach out again (second visit) and the problem was fixed and I had a better speed than I'd ever had. My village generally has poor broadband service, no matter which company one goes with. My advice is persevere! Good luck
Phil T On 11 Apr 2011, at 17:51, andrew lancaster wrote: > Hi. TFirst thing this morning, my internet connection was fine. Then, about > 10.00 a.m. - couldn't get anything except a message saying I wasn't connected > to the internet. Didn't matter what I did, I couldn't connect. > > So I rang BT and got a helpful young man, but I didn't always understand his > accent. He had me switch off the home hub, reset it, watch the little lights, > try to connect again, re-enter my wireless key etc - then when nothing > worked, he said that the south east of England had a problem which would be > resolved in a couple of hours and he would ring back to check all was OK. > > He didn't ring back. About 4.00 I tried to connect - nothing. Went to system > preferences, network, managed to get connected for a few seconds and then it > disconnected. > > Eventually I switched the home hub off, restarted the iMac, switched the hub > back on, waited - and BINGO!! Connection. Also, much faster than it has been > lately. > > Put iMac to sleep, went out briefly, came back, tried to check emails - no > internet connection. After doing the restart, switch home hub off and on, > etc, ~I am connected again. > > Does this sound like a problem with BT - or with my iMac? I can't go through > this routine every time I want to check emails or go online.... > > Thanks, > > Andrew > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To post to this group, send an email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/smug?hl=en-GB. > -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To post to this group, send an email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/smug?hl=en-GB.
