Sometimes you may see duplicate backups listed, by deleting ( after
copying) all but one backup allows the device to sync.the folder on a PC
 is c:\users\\appdata\roaming\apple computer\mobilesync\backup   make a
copy of these files as you may need them latter

Regards

Clive@macfixer  07812990026

On 28 February 2012 15:43, Russell Brown <[email protected]> wrote:

> Hi all
>
> I am with a colleague who has had to restore his iPad from his Windows
> laptop.  The restore process completes, including the restore from back up
> bit.  However, once it tries to sync, the following message pops up:
>
> "The iPad "his_name" could not be synced because the sync session failed
> to start."
>
> I have no idea what to suggest next.
>
> Any ideas please?
>
> Regards
>
> Russell
>
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