Try downloading and reinstalling iTunes from the apple website. That will 
update iTunes and restart the iTunes helper service, which listens for devices 
being plugged in

Sam

--
MacAmbulance
Sam Mullen
07747778022
[email protected]

On 12 Mar 2012, at 11:50, Virginia <[email protected]> wrote:

> I am buying a new iPhone 4S and want to back up my old iPhone 3G to the 
> computer.  But it is not showing on the iTunes page when I log in.  When I 
> first log in, the iPhoto page comes up, and my phone shows in the bar on the 
> left, but when  I dismiss that page, and open iTunes, it does not show the 
> iPhone.  What should I do to back up the stuff that is on the iPhone before 
> changing over to the new one?
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