Hi everyone...
After being hacked a few months ago on this address I switched on 2-step authentication. All was well until I got my iPhone replaced in June. Now Google authenticator doesn't work (I foolishly thought it would work as before from the backup but you have to uh authenticate using their app.) No problem, they have a back-up phone number to send a code to - but that never works. I've emailedthem four times but they're useless.
So -- I can access email but can't change settings or set up new machines and devices to do email.
If anyone knows how to sort this out please let me know (I suspect it involves 'knowing someone at google') but even if I get back in, I've had it with gmail and want to move to a permanent alternative -- paid if necessary.
Moral -- have plenty of back-up codes stored for emergencies for 2-step authentication (which is entirely useless if you lose your iphone, I note, as they can authenticate from there). Do not expect a landline to be any use whatsoever or that they will reply to messages through their system. Especially, if you've loggedthat you have a problem, do NOT check email (this triggers a mistaken 'oh good, you've got it all working again' message and no messages will be answered following that at all).
Actually, don't switch it on, is my advice. just choose good, unique, passwords and change them regularly.
-- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To post to this group, send an email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/smug?hl=en-GB.
