Hi Andrew,
Re your super hub issues, there is a lot of item specific help on the Virgin 
Forum, link here:
 http://community.virginmedia.com/t5/Broadband/ct-p/Broadband

Specifically there is a full article here to address problems which you may try:
http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=437644&CURRENT_CMD=SEARCH&CONFIGURATION=1002&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable

>From experience I would give up on using the Virgin device as a hub, provide 
>your own and change the Virgin device to Modem mode, cutting out all other 
>functions.

Good luck,
Robin

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