Or just ask for the manager/don't leave until it's resolved. Their solution
sounds useles to me - you'd end up with two iCloud accounts. And when you
merged the stuff, the corruption would carry over to the new one.
Noteithstanding that migrating calendar entries has to be done one item at a
time - for me, that'd be hours.
Book another appointment and see if te new person will honour the original
promise. Then ask for the manager. They can't keep giving you inconsistent
advice.
-Jason
----------------------------------
Sent from my iPad
----------------------------------
On 19 Dec 2013 at 09:08:54 GMT, Sam - MacAmbulance <[email protected]>
wrote:
> A simple way to test that would be to wipe the phone, restore it then sign
> into the App Store with your normal appleID (for access to apps) but don't
> restore a backup from or sign into iCloud, just elect to skip and set up as a
> nee phone then use the Settings app to sign into the App Store.
>
> Personally I'd say they genius was talking out of their rear USB port, but
> unfortunately you have to jump through their hoops before they'll replace the
> phone.
>
> Regards
>
> Sam
>
> --
> MacAmbulance
> Sam Mullen
> 07747778022
> [email protected]
>
> > On 19 Dec 2013, at 08:28, mac98aop <[email protected]> wrote:
> >
> > SMUGgers
> >
> > Do hope you can help a conundrum with my sister's iPhone 5.
> >
> > I've attached some images to demo the problem too.
> >
> > The Problem
> > 1. When using the camera for photos/facetime etc, (regardless of the app)
> > if she then puts the phone in her handbag without returning to the
> > homescreen, when she next wakes the phone - the screen orientiation is
> > wrong. Hence, she can't enter her PIN and the phone has to be reset.
> > 2. If she switches app first, all is well.
> >
> > The Genius (?!)
> > 1. Took it to Apple Store Covent Garden. Chap said to reset the phone,
> > restore from backup and try for a week. If problem persists, it's a
> > hardware bug so they'll replace the phone (despite it being out of warranty.
> > 2. She did that, and after a week of testing the problem remained.
> > 3. Returned to Store but a different Genius. He has said the problem must
> > be a corrupt file in her iCloud backup. He said to sync the device to her
> > Mac (to save any contacts and photos and music) then reset the device, and
> > setup with a new Apple ID and hence new iCloud account and storage etc.
> > Then, to sync to her Mac to get all the files back.
> >
> > Does Step 3 sound right?
> > It's just that it seems a messy and involved amount of work that iCloud
> > should be there to prevent?
> >
> > Furthermore, do you think it might fix the orientation issue?!? The chap
> > said "there's no point getting a new phone as any restore from her current
> > iCloud will do it to any iOS device" Really?!
> >
> > More importantly, I assume that in setting up with a new Apple ID, she
> > loses all the apps and purchases associated with her current one? How do I
> > prevent that for her?
> >
> > In short, I don't really understand what the guy has told her to do!!
> >
> > Any help gratefully received folks....
> >
> > Thanks
> >
> > AP
> >
> >
> >
> >
> > Adam Pymble
> > Assistant Curate
> > all saints church | 122-122a High Street, Lindfield | RH16 2HS
> >
> > Christmas is for Dark Places: http://goo.gl/zgvFIV
> >
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> > <photo-1.PNG>
> > <photo-2.PNG>
> > <photo-3.PNG>
> > <photo.PNG>
>
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