Sadly, my experience is that when everything works just as expected you are 
happy and quite satisfied with your provider and would recommend them to 
others. However, once there is a problem, this is the time you discover their 
real standard of customer support. Of course, it's then that you actually need 
it, and that's when you often get something else entirely.

I'm not surprised, sad to say.

Stephen

On 2 Sep 2014, at 09:21, Tony Crooks <[email protected]> wrote:

> Who knew? My many years of Sky being first my broadband supplier and later 
> for telephone services has been uneventful - not plagued with technical 
> problems, no need to use their customer support, and no mistakes with 
> billing. So at the point of moving house I never expected to be deprived of 
> landline telephone & broadband services one month before our actual moving 
> date.


Tesco UK grocery market share: 25.8% (2003), 29.9% (2005), 31.4% (2008) "... 
followed by Wal-Mart Stores Inc.'s Asda chain with 17.1%" - Taylor Nelson 
Sofres World Panel market-share data 2008.

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