Like you I had a few years of decent service from sky, no need to ever phone them up etc. When moving house I called up the moving team to try and organise it all about 2 months before the date so it would all be smooth. In my case though they couldn't find the new address in their postcode database, or there was some mix-up about exactly which flat it was and which phone line was there, so they couldn't begin the order or do anything. When I actually got to the new place even though there was a BT phone socket there, they somehow couldn't identify what it was, or maybe had to send an openreach engineer around for £125 to look at it because there was no dial tone (i forget exactly because this was a while ago). Compounded with problems getting a dish on the house meant sky was no more, and switched to virginmedia instead.
Virginmedia also had similar problems identifying the exact flat/postcode, but their solution unlike sky was to send a guy around to look. confirmed it was all fine and placed the order on the spot. Sky lost a happy customer. On 2 September 2014 12:02, <[email protected]> wrote: > Sadly, my experience is that when everything works just as expected you > are happy and quite satisfied with your provider and would recommend them > to others. However, once there is a problem, this is the time you discover > their real standard of customer support. Of course, it's then that you > actually need it, and that's when you often get something else entirely. > > I'm not surprised, sad to say. > > Stephen > > On 2 Sep 2014, at 09:21, Tony Crooks <[email protected]> wrote: > > Who knew? My many years of Sky being first my broadband supplier and later > for telephone services has been uneventful - not plagued with technical > problems, no need to use their customer support, and no mistakes with > billing. So at the point of moving house I never expected to be deprived of > landline telephone & broadband services one month before our actual moving > date. > > > > Tesco UK grocery market share: 25.8% (2003), 29.9% (2005), 31.4% (2008) > "... followed by Wal-Mart Stores Inc.'s Asda chain with 17.1%" - Taylor > Nelson Sofres World Panel market-share data 2008. > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/smug. > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send an email to [email protected]. Visit this group at http://groups.google.com/group/smug. For more options, visit https://groups.google.com/d/optout.
