Did you join the laptop to the wifi network on that screen? If the laptop’s offline then it can’t start internet recovery.
>From the flashing question mark, sounds like your hard drive’s either corrupt >or broken. Regards Sam <http://www.facebook.com/macambulance> <http://www.twitter.com/macambulance> <http://uk.linkedin.com/in/macambulance/> MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development Sam Mullen ACMT +44 (0)7747778022 [email protected] <mailto:[email protected]> www.macambulance.co.uk <http://www.macambulance.co.uk/> MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately. > On 24 May 2016, at 11:28, Michael Dennis <[email protected]> wrote: > > I got this from my chap in Thailand whose got the issue, we probs need to > take it in I would have thought? > > > so there are 5 steps (see on the page), I did 3 of them and then a picture > with spinning planet and the name of wifi network appeared, it was on the > display for 5 min, then exclamation point appeared and nothing else is > happening anymore > > [11:22] <https://fanchants.slack.com/archives/D0Q9739R7/p1464085341000039> > no Recovery screen, nothing, just what is below: > <01.jpeg> > > >> On 24 May 2016, at 10:56, Rob Beattie <[email protected] >> <mailto:[email protected]>> wrote: >> >> https://support.apple.com/en-gb/HT204323 >> <https://support.apple.com/en-gb/HT204323> >> >> ----------------- >> Rob Beattie >> Freelance writer and book author >> www.robbeattie.com <http://www.robbeattie.com/> >> 07769 902820 >> Twitter: @robbeattie >> Author of The Bluffer's Guide to Fishing >> <http://bluffers.com/product/bluffers-guide-fishing/> >> and 101 Things to do in a Shed >> <http://www.amazon.co.uk/101-Things-To-Do-Shed/dp/0091906113> >> On 24 May 2016 at 10:50, Michael Dennis <[email protected] >> <mailto:[email protected]>> wrote: >> Hello! >> >> Long time no speak. >> >> I have a problem. One of our guys macs has turned on and it has nothing on >> the screen apart from a question mark: ? >> >> See pic attached. Any ideas on what this means and what we need to do to it >> to get it fixed. >> >> Many thanks. >> >> Michael<macbook.jpeg> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Sussex Mac User Group" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected] >> <mailto:[email protected]>. >> To post to this group, send email to [email protected] >> <mailto:[email protected]>. >> Visit this group at https://groups.google.com/group/smug >> <https://groups.google.com/group/smug>. >> For more options, visit https://groups.google.com/d/optout >> <https://groups.google.com/d/optout>. >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Sussex Mac User Group" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected] >> <mailto:[email protected]>. >> To post to this group, send email to [email protected] >> <mailto:[email protected]>. >> Visit this group at https://groups.google.com/group/smug >> <https://groups.google.com/group/smug>. >> For more options, visit https://groups.google.com/d/optout >> <https://groups.google.com/d/optout>. > > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]>. > To post to this group, send email to [email protected] > <mailto:[email protected]>. > Visit this group at https://groups.google.com/group/smug > <https://groups.google.com/group/smug>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send an email to [email protected]. Visit this group at https://groups.google.com/group/smug. For more options, visit https://groups.google.com/d/optout.
