Hi Sam,
I tried deleting the account from system preferences but when I hit the + 
symbol to add account and enter my details, I get a message that the account 
already exists.
I tried deleting the mail APP but I am told this is not possible as mail is 
required by the system.
Am I missing something?
Steve.

Sent from my phone


On 22 Jul 2016, at 13:21, 'Sam - MacAmbulance' via Sussex Mac User Group 
<[email protected]> wrote:

Try deleting the account completely and re-setting it up

Regards

Sam

MacAmbulance Ltd.
Providing Affordable Mac/PC Support and Web Development

Sam Mullen
+44 (0)7747778022
[email protected]
www.macambulance.co.uk
MacAmbulance Ltd. is a registered company in England & Wales, registration 
number 8466597

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> On 22 Jul 2016, at 13:14, Steve Davies <[email protected]> wrote:
> 
> Hi,
> 
> Following some recent chaos with BTmail I had to reset my password.
> Since then I can get my mail on my phone, iPad, and on my iMac via BT webmail.
> However, I am unable to get my mail via Apple mail on my iMac, I get a "Login 
> failed" message, despite putting in the new password.
> Any ideas?
> 
> Cheers,
> 
> Steve.
> 
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