Hi Sam, accounts>settings, connected services, OneDrive - Personal with my 
email address.
There is an option to Add a Service, and then Sign Out. Word is the same.
Go to OneCloud >files and their all accessible, not very much only 34.6 mb due 
to recent clear out.
[image1.jpeg]
Sorry about the size pasted it into iPhone excel but this is the same on the 
iPad except when I open one in iPad I’m advised that I need a 365 subscription.
Daughter has just taken my old iPad Air which worked like my iPhone.
Regards Michael S

Sent from my iPad Air 3

On 10 May 2019, at 16:18, Sam - MacAmbulance 
<[email protected]<mailto:[email protected]>> wrote:

As far as I know, Office for iOS doesn’t differentiate between devices and will 
only work with an office365 subscription.

If you open Excel on your iPhone, go to Settings > Account > does it say you’re 
signed in? If you click ‘Office Apps’ does it say “Subscription includes” then 
lists the available apps?

Regards

Sam

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On 9 May 2019, at 20:02, Michael Simpson 
<[email protected]<mailto:[email protected]>> wrote:

Thanks Sam, only ever signed in to MSN, and Microsoft mail on everything, I 
have a purchase copy of Microsoft office, but only word, excel, and OneDrive 
which on my phone and my old iPad Air1 and on my wife’s iPad 2017(only for 
testing). It’s my new iPad Air 3 that’s the problem.
If I download on my iPhone an excel file from OneDrive, I can add further 
AutoSum   calculations and go on to save the changes.
On my iPhone I can select New, blank workbook, and start working on it, save it 
with a name without any problem.
The above goes for my old iPad Air and my wife’s iPad 2017. I can pick iPhone 
and iPad files from OneCloud on my MacBook Pro with Mojave or Windows 10(via 
parallels) without any problem and files created on the Mac or windows can be 
opened in iPhone or iPad but not iPad Air 3. Which is 10.5” same as iPad Pro 
which used to be 9.5 in both models, so I think Office for iPad thinks I have a 
Pro which requires Office365 subscription. If I cannot find an answer I will 
have to learn iWorks which is hard since I’ve been using Excel on my Macs for 
33 years, before that I used Multiplan but you couldn’t cross reference files.

Regards Michael S
Sent from my iPad Air 3

On 9 May 2019, at 14:08, Sam - MacAmbulance 
<[email protected]<mailto:[email protected]>> wrote:

Office apps like Word and Excel only work on iOS with an Office365 
subscription, at least they only allow editing. It’s nothing to do with which 
type of iPad you’re using. Is your iPhone signed into an Office365 subscription?

Sam

[MacAmbulance]


MacAmbulance Ltd.
Providing Affordable Mac/PC Support and Web Development
Sam Mullen
+44 (0)7747778022<tel://+447747778022>
[email protected]<mailto:[email protected]>
www.macambulance.co.uk<http://www.macambulance.co.uk/>



MacAmbulance Ltd. is a registered company in England & Wales, registration 
number 8466597

This email is intended solely for the addressed recipients and may contain 
privileged or confidential information.
If you have received this email in error please notify the sender and delete 
the email immediately.


On 8 May 2019, at 23:48, Michael Simpson 
<[email protected]<mailto:[email protected]>> wrote:

Hi folks got me a new iPad Air 3 but was not expecting to be locked out of Word 
or Excel unless I pay up to Office 365. It seems that the App thinks I’ve a 
iPad Pro.

Things are fine in my MacBook Pro using 2018 update, and fine on my iPhone 8, I 
can open Files created on the Mac on my iPhone edit and save and vice versa. I 
used to do that on my old iPad Air 1, and I can use my Wife’s iPad 2017.

Is there a solution to this predicament other than subscribing to 365 or using 
iWorks.

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