Dear Tilly (and list)
TalkTalk customers have been targeted in scam after scam for years now.
If you are ever contacted by them, even if they seem to have details
that only TalkTalk would have (like bank details), please always
- get a reference number from the person who contacted you,
- their name,
- what it's about.
And then ring TalkTalk directly to see if it's genuine. That should
see you safe.
Please also note that sometimes scammers will suggest you do this (ring
the company or bank yourself) but what they do is put their phone on
silent. You hang up but it doesn't disconnect every time. They then
listen for the tones of you ringing, and play a ringing sound, then
'answer'! So if you do this, either leave it ten minutes, switch your
phone on and off (to disconnect them) or better still *use a different
phone to ring TalkTalk*.
Sorry for the long warning that compresses a lot of different risks but
if you follow that advice, you will hopefully not get caught out in
increasingly-elaborate scams.
Best wishes
Jason
On 1 Aug 2019, at 10:27, Tilly wrote:
>
This is useful information - thanks. We are with Talktalk so I have
copied
this to my husband as perhaps we should be moving. We personally have
not
had any problems though. It's good to be warned in advance about the
scam
(but we are in the Midlands so it probably hasn't reached here yet).
Tilly
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