It's basically a case of working up through possibilities. If you can
access the router settings, check it's running at the highest speed; if
it allows guest networks, try one of them. Deleting and reinstalling the
apps, and so on.
Does she update iOS within the phone or via a Mac/iTunes etc? I'd try
waiting until the next update is offered (turn off automatic updates on
the phone) then do it via the Mac as it seems to use a more basic
version (Sam may know more details). It's halfway to restoring but much
simpler.
Sorry, these are rarely simple. It's a case of resetting things and
escalating until something works.
cheers,
J
On 29 May 2020, at 11:07, 'Steve Davies' via Sussex Mac User Group
wrote:
Hi Sam,
Factory reset performed on the router, does not appear to have made
any difference.
Cheers,
Steve.
Sent from my phone
Begin forwarded message:
From: Steve Davies <[email protected]>
Date: 28 May 2020 at 08:32:47 BST
To: [email protected]
Subject: Re: [sussex_mug] Slow phone / Fast phone?
Hi Sam,
I may not have done this since the problem started, will have a go
after dinner, ( My wife is working from home, so need to wait until
she has finished.).
Fingers crossed.
Steve.
Sent from my phone
On 27 May 2020, at 22:14, Sam - MacAmbulance <[email protected]>
wrote:
Have you tried factory resetting the router?
_
Regards
Sam Mullen
+44 (0)7747778022
[email protected]
www.macambulance.com
MacAmbulance Ltd.
Providing Affordable Mac/PC Support and Web Development
MacAmbulance Ltd. is a registered company in England & Wales,
registration number 8466597
This email is intended solely for the addressed recipients and may
contain privileged or confidential information.
If you have received this email in error please notify the sender and
delete the email immediately.
On 27 May 2020, at 15:46, 'Steve Davies' via Sussex Mac User Group
<[email protected]> wrote:
Hi Jason,
Thanks for getting back,
The phone and router have been restated a couple of times, (I just did
both again.) but it makes no difference.
My wife’s phone is the 128GB Seven Plus and there is 56GB free.
Steve.
On 27 May 2020, at 15:13, 'Jason Davies' via Sussex Mac User Group
<[email protected]> wrote:
First question: when was the phone restarted last?
Second question: when was the route restarted last?
I would try both and see what happens (if it doesn't solve it, please
tell us which model phone and whether it has much spare space on it).
Cheers,
Jason
On 27 May 2020, at 13:32, 'Steve Davies' via Sussex Mac User Group
wrote:
For some reason my wife’s phone had become extremely slow when
trying to access thinks like the App store or Facebook, it can take
several minutes to even see an image load.
This ONLY happens on our home wifi, if we are out and about the phone
performs just fine.
However, My phone works perfectly well on our home wifi.
Any ideas?
Cheers,
Jason
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Cheers,
Jason
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