UPDATE done all I can based on the feedback received, (Thank you.) Also spoke to my ISP technical support who logged in to my touter and changed a couple of settings. Thinks have improved a little.
Cheers, Steve. On 29 May 2020, at 17:13, 'Steve Davies' via Sussex Mac User Group <[email protected]> wrote: Thanks Sam, will do. Steve. On 29 May 2020, at 16:36, Sam - MacAmbulance <[email protected] <mailto:[email protected]>> wrote: Also check in Settings > Wifi > Tap on your wifi name > It should be set to use DHCP for getting an IP address, same for DNS servers. Make sure there aren’t any manually specified DNS servers in there as that could slow things down _ Regards Sam Mullen +44 (0)7747778022 <tel://+447747778022> [email protected] <mailto:[email protected]> www.macambulance.com <http://www.macambulance.com/> MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately. > On 29 May 2020, at 14:43, 'Steve Davies' via Sussex Mac User Group > <[email protected] <mailto:[email protected]>> wrote: > > Cheers Jason, > > She normally updates the phone direct, but I will try via the Mac next time. > In the mean time, I will have a look at router settings and possible contact > the ISP > > Steve. > > > On 29 May 2020, at 14:22, 'Jason Davies' via Sussex Mac User Group > <[email protected] <mailto:[email protected]>> wrote: > > It's basically a case of working up through possibilities. If you can access > the router settings, check it's running at the highest speed; if it allows > guest networks, try one of them. Deleting and reinstalling the apps, and so > on. > > Does she update iOS within the phone or via a Mac/iTunes etc? I'd try waiting > until the next update is offered (turn off automatic updates on the phone) > then do it via the Mac as it seems to use a more basic version (Sam may know > more details). It's halfway to restoring but much simpler. > > Sorry, these are rarely simple. It's a case of resetting things and > escalating until something works. > > cheers, > J > > On 29 May 2020, at 11:07, 'Steve Davies' via Sussex Mac User Group wrote: > > Hi Sam, > Factory reset performed on the router, does not appear to have made any > difference. > Cheers, > Steve. > > Sent from my phone > > > Begin forwarded message: > > From: Steve Davies <[email protected] > <mailto:[email protected]>> > Date: 28 May 2020 at 08:32:47 BST > To: [email protected] <mailto:[email protected]> > Subject: Re: [sussex_mug] Slow phone / Fast phone? > > Hi Sam, > I may not have done this since the problem started, will have a go after > dinner, ( My wife is working from home, so need to wait until she has > finished.). > Fingers crossed. > Steve. > > Sent from my phone > > > On 27 May 2020, at 22:14, Sam - MacAmbulance <[email protected] > <mailto:[email protected]>> wrote: > > Have you tried factory resetting the router? > > _ > Regards > Sam Mullen > > +44 (0)7747778022 <tel://+447747778022> > [email protected] <mailto:[email protected]> > www.macambulance.com <http://www.macambulance.com/> > > MacAmbulance Ltd. > Providing Affordable Mac/PC Support and Web Development > > MacAmbulance Ltd. is a registered company in England & Wales, registration > number 8466597 > > This email is intended solely for the addressed recipients and may contain > privileged or confidential information. > > If you have received this email in error please notify the sender and delete > the email immediately. > > > > On 27 May 2020, at 15:46, 'Steve Davies' via Sussex Mac User Group > <[email protected] <mailto:[email protected]>> wrote: > > Hi Jason, > > Thanks for getting back, > > The phone and router have been restated a couple of times, (I just did both > again.) but it makes no difference. > My wife’s phone is the 128GB Seven Plus and there is 56GB free. > > Steve. > > > On 27 May 2020, at 15:13, 'Jason Davies' via Sussex Mac User Group > <[email protected] <mailto:[email protected]>> wrote: > > First question: when was the phone restarted last? > > Second question: when was the route restarted last? > > I would try both and see what happens (if it doesn't solve it, please tell us > which model phone and whether it has much spare space on it). > > Cheers, > > Jason > > On 27 May 2020, at 13:32, 'Steve Davies' via Sussex Mac User Group wrote: > >> For some reason my wife’s phone had become extremely slow when trying to >> access thinks like the App store or Facebook, it can take several minutes to >> even see an image load. >> >> This ONLY happens on our home wifi, if we are out and about the phone >> performs just fine. >> >> However, My phone works perfectly well on our home wifi. >> >> Any ideas? > > > Cheers, > > Jason > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]>. > To view this discussion on the web, visit > https://groups.google.com/d/msgid/smug/0213245A-D5C9-41BA-9FAB-825F08078779%40me.com > > <https://groups.google.com/d/msgid/smug/0213245A-D5C9-41BA-9FAB-825F08078779%40me.com>. > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]>. > To view this discussion on the web, visit > https://groups.google.com/d/msgid/smug/73217E7E-7BAB-40C3-A21A-409E44C2CAD7%40btinternet.com > > <https://groups.google.com/d/msgid/smug/73217E7E-7BAB-40C3-A21A-409E44C2CAD7%40btinternet.com>. > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]>. > To view this discussion on the web, visit > https://groups.google.com/d/msgid/smug/A7DE6BEF-9A9D-4DB6-BD13-E9B08BB0DD3C%40macambulance.com > > <https://groups.google.com/d/msgid/smug/A7DE6BEF-9A9D-4DB6-BD13-E9B08BB0DD3C%40macambulance.com?utm_medium=email&utm_source=footer>. > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]>. > To view this discussion on the web, visit > https://groups.google.com/d/msgid/smug/6A772D86-F384-4AE2-A2B0-73E51B1F0F2C%40btinternet.com > > <https://groups.google.com/d/msgid/smug/6A772D86-F384-4AE2-A2B0-73E51B1F0F2C%40btinternet.com?utm_medium=email&utm_source=footer>. > > > Cheers, > > Jason > > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]>. > To view this discussion on the web, visit > https://groups.google.com/d/msgid/smug/CC892E53-0DC1-4528-B41E-D89F1A5F5187%40me.com > > <https://groups.google.com/d/msgid/smug/CC892E53-0DC1-4528-B41E-D89F1A5F5187%40me.com?utm_medium=email&utm_source=footer>. > > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]>. > To view this discussion on the web, visit > https://groups.google.com/d/msgid/smug/819016CE-2968-43F8-A62D-2A6736148150%40btinternet.com > > <https://groups.google.com/d/msgid/smug/819016CE-2968-43F8-A62D-2A6736148150%40btinternet.com?utm_medium=email&utm_source=footer>. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. 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