Hi Virginia Download teamviewer from www.teamviewer.com then send me the ID & password it gives you off-list, I’ll take a look _ Regards Sam Mullen
+44 (0)7747778022 <tel://+447747778022> [email protected] <mailto:[email protected]> www.macambulance.com <http://www.macambulance.com/> MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately. > On 23 Feb 2021, at 14:13, Virginia Routh <[email protected]> wrote: > > Thanks for your help, Sam. It has taken me until today to follow your > instructions because I am scared of tinkering with the computer. This may > sound strange to you, but for me it is like looking under the bonnet of the > car. > I moved the com.plist files from Finder to desktop. This did not solve the > problem. So I followed Scrivener support’s advice on how to delete and > reinstall Scrivener. Unfortunately that hasn’t solved the problem either. > > What is very strange is that I had to copy and paste the code they sent me by > email before downloading the program, this was highlighted in blue as normal. > Hurrah, I thought, it is sorted. But when I opened the program and opened > recent project - no highlight when I select to copy. > >> On 20 Feb 2021, at 11:10, Sam - MacAmbulance <[email protected]> wrote: >> >> The Library folder is in your home folder. Click the Go menu > Home > then >> the View menu > Show as list > Show view options > tick ‘show library’ >> >> The library at the top level of Macintosh HD is global across all users, >> there’d nothing specific to your user in there. >> >> _ >> Regards >> Sam Mullen >> >> +44 (0)7747778022 <tel://+447747778022> >> [email protected] <mailto:[email protected]> >> www.macambulance.com <http://www.macambulance.com/> >> >> MacAmbulance Ltd. >> Providing Affordable Mac/PC Support and Web Development >> >> MacAmbulance Ltd. is a registered company in England & Wales, registration >> number 8466597 >> >> This email is intended solely for the addressed recipients and may contain >> privileged or confidential information. >> >> If you have received this email in error please notify the sender and delete >> the email immediately. >> >> >> >> On 20 Feb 2021, at 11:02, Virginia Routh <[email protected]> wrote: >> >> >> Well, Sam. I have fallen at the first hurdle. I cannot find Scrivener or >> LiteratureandLatte under Library- Preferences or under Application Support. >> Am I looking in the wrong place? I went to Finder - Virginia’s MacBookPro - >> Macintosh HD - Library - Preferences. >> Virginia >> >>> On 19 Feb 2021, at 21:39, Sam - MacAmbulance <[email protected]> wrote: >>> >>> Deleting the Scrivener app is less likely to fix the issue than deleting >>> any preference/Cache files. Try looking in your home folder > Library > >>> Preferences > move the com.literatureandlatte.scrivener3.plist file to the >>> Desktop and reopen Scrivener. See if that helps. >>> >>> Also try in Home > Library > Application Support > move the Scrivener >>> folder to the desktop and reopen Scrivener. >>> >>> You can also download the app here : >>> https://www.literatureandlatte.com/scrivener/download >>> <https://www.literatureandlatte.com/scrivener/download> to make sure you >>> have the latest version >>> _ >>> Regards >>> Sam Mullen >>> >>> +44 (0)7747778022 <tel://+447747778022> >>> [email protected] <mailto:[email protected]> >>> www.macambulance.com <http://www.macambulance.com/> >>> >>> MacAmbulance Ltd. >>> Providing Affordable Mac/PC Support and Web Development >>> >>> MacAmbulance Ltd. is a registered company in England & Wales, registration >>> number 8466597 >>> >>> This email is intended solely for the addressed recipients and may contain >>> privileged or confidential information. >>> >>> If you have received this email in error please notify the sender and >>> delete the email immediately. >>> >>> >>>> On 19 Feb 2021, at 20:57, Virginia Routh <[email protected] >>>> <mailto:[email protected]>> wrote: >>>> >>>> No. It highlights fine in TextEdit and Pages. I think probably I’ve got >>>> to delete and reload Scrivener. But looking at their website it is not >>>> clear how to download it again. I’ve asked them a) can they fix the >>>> problem b) how to download program from their site without paying again. >>>> >>>>> On 19 Feb 2021, at 19:52, 'Stephen Watson' via Sussex Mac User Group >>>>> <[email protected] <mailto:[email protected]>> wrote: >>>>> >>>>> Hmmm. >>>>> >>>>> My partner has just highlighted some text in Scrivener and it’s >>>>> definitely noticeable from the other side of the room! >>>>> >>>>> Is it only a Scrivener issue or does it happen in all apps? >>>>> >>>>> You meet your destiny on the road you take to avoid it. ~ Carl Jung >>>>> >>>>>> On 19 Feb 2021, at 19:33, Virginia Routh <[email protected] >>>>>> <mailto:[email protected]>> wrote: >>>>>> >>>>>> I’ve just written to them. The problem is that when I select to copy >>>>>> and paste the text isn’t highlighted. The other problem , which Apple >>>>>> care sorted out was the page was not fitting the screen in all programs >>>>>> not just Scrivener. They took me into safe mode and then back into >>>>>> ordinary mode and that sorted it out. >>>>>> >>>>>> >>>>>> From my iPhone >>>>>> >>>>>>> On 19 Feb 2021, at 19:25, 'Stephen Watson' via Sussex Mac User Group >>>>>>> <[email protected] <mailto:[email protected]>> wrote: >>>>>>> >>>>>>> That’s disappointing and curious Virginia. My partner has used >>>>>>> Scrivener for at least five years (he’s not sure) and is currently >>>>>>> running Big Sur. I asked if he’d had any problems - “No” he says and he >>>>>>> uses it most days. So, I would ask two things: >>>>>>> >>>>>>> 1) What kind of problems are you having or with which part of the app >>>>>>> are you having problems? >>>>>>> >>>>>>> 2) Have you contacted Scrivener >>>>>>> (https://www.literatureandlatte.com/learn-and-support >>>>>>> <https://www.literatureandlatte.com/learn-and-support>)? I’m sure they >>>>>>> would be very helpful as a small company. >>>>>>> >>>>>>> Regards, >>>>>>> >>>>>>> Stephen >>>>>>> >>>>>>> You meet your destiny on the road you take to avoid it. ~ Carl Jung >>>>>>> >>>>>>>> On 19 Feb 2021, at 17:54, Gillian Snoxall <[email protected] >>>>>>>> <mailto:[email protected]>> wrote: >>>>>>>> >>>>>>>> Thank you for your quick response, Virginia. That's it. I'll steer >>>>>>>> clear of Big Sur for the time being. >>>>>>>> >>>>>>>> Gilly >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On 19 Feb 2021, at 16:34, Virginia Routh <[email protected] >>>>>>>> <mailto:[email protected]>> wrote: >>>>>>>> >>>>>>>> Well, Gilly I wish I hadn’t done it. It has caused problems with the >>>>>>>> program I use a lot (Scrivener) thank you for your email because it >>>>>>>> reminded me that I have booked a call with AppleCare at 5.15 to try to >>>>>>>> sort out the problems. Virginia >>>>>>>> >>>>>>>> >>>>>>>> From my iPhone >>>>>>>> >>>>>>>>> On 19 Feb 2021, at 16:24, Gillian Snoxall <[email protected] >>>>>>>>> <mailto:[email protected]>> wrote: >>>>>>>>> >>>>>>>>> I keep receiving the suggestion that I should update to Big Sur (I >>>>>>>>> am on Catalina). What is everyone’s experience of Big Sur? Any >>>>>>>>> negatives? >>>>>>>>> >>>>>>>>> Gilly >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>>>> You received this message because you are subscribed to the Google >>>>>>>> Groups "Sussex Mac User Group" group. >>>>>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>>>>> an email to [email protected] >>>>>>>> <mailto:[email protected]>. >>>>>>>> To view this discussion on the web, visit >>>>>>>> https://groups.google.com/d/msgid/smug/D38CC4D3-7588-480E-B69D-D5BDECFB25E9%40gmail.com >>>>>>>> >>>>>>>> <https://groups.google.com/d/msgid/smug/D38CC4D3-7588-480E-B69D-D5BDECFB25E9%40gmail.com>. >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups "Sussex Mac User Group" group. >>>>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>>>> an email to [email protected] >>>>>>> <mailto:[email protected]>. >>>>>>> To view this discussion on the web, visit >>>>>>> https://groups.google.com/d/msgid/smug/DA954814-8A2D-4182-96DC-7CDF93291F3B%40icloud.com >>>>>>> >>>>>>> <https://groups.google.com/d/msgid/smug/DA954814-8A2D-4182-96DC-7CDF93291F3B%40icloud.com?utm_medium=email&utm_source=footer>. >>>>>> >>>>>> -- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "Sussex Mac User Group" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>>> an email to [email protected] >>>>>> <mailto:[email protected]>. >>>>>> To view this discussion on the web, visit >>>>>> https://groups.google.com/d/msgid/smug/6981D4AF-7DB1-4216-B803-81FDAB33DC49%40gmail.com >>>>>> >>>>>> <https://groups.google.com/d/msgid/smug/6981D4AF-7DB1-4216-B803-81FDAB33DC49%40gmail.com?utm_medium=email&utm_source=footer>. >>>>> >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the Google Groups >>>>> "Sussex Mac User Group" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send an >>>>> email to [email protected] >>>>> <mailto:[email protected]>. >>>>> To view this discussion on the web, visit >>>>> https://groups.google.com/d/msgid/smug/451F435D-A087-4939-BD47-2C96999E5BE2%40icloud.com >>>>> >>>>> <https://groups.google.com/d/msgid/smug/451F435D-A087-4939-BD47-2C96999E5BE2%40icloud.com?utm_medium=email&utm_source=footer>. >>>> >>>> >>>> -- >>>> You received this message because you are subscribed to the Google Groups >>>> "Sussex Mac User Group" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to [email protected] >>>> <mailto:[email protected]>. >>>> To view this discussion on the web, visit >>>> https://groups.google.com/d/msgid/smug/2AE0F73D-F489-48AC-B38E-1EB74F79729F%40gmail.com >>>> >>>> <https://groups.google.com/d/msgid/smug/2AE0F73D-F489-48AC-B38E-1EB74F79729F%40gmail.com?utm_medium=email&utm_source=footer>. >>> >>> >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "Sussex Mac User Group" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected] >>> <mailto:[email protected]>. >>> To view this discussion on the web, visit >>> https://groups.google.com/d/msgid/smug/138529A3-9ED4-492A-B278-6A3FA921937D%40macambulance.com >>> >>> <https://groups.google.com/d/msgid/smug/138529A3-9ED4-492A-B278-6A3FA921937D%40macambulance.com?utm_medium=email&utm_source=footer>. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Sussex Mac User Group" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected] >> <mailto:[email protected]>. >> To view this discussion on the web, visit >> https://groups.google.com/d/msgid/smug/5B6A4C43-BDCA-4B5E-86E5-48499DAF7676%40gmail.com >> >> <https://groups.google.com/d/msgid/smug/5B6A4C43-BDCA-4B5E-86E5-48499DAF7676%40gmail.com?utm_medium=email&utm_source=footer>. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Sussex Mac User Group" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected] >> <mailto:[email protected]>. >> To view this discussion on the web, visit >> https://groups.google.com/d/msgid/smug/9FB5E88B-C93E-40E2-BA9C-CBA2571FCF9D%40macambulance.com >> >> <https://groups.google.com/d/msgid/smug/9FB5E88B-C93E-40E2-BA9C-CBA2571FCF9D%40macambulance.com?utm_medium=email&utm_source=footer>. > > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]>. > To view this discussion on the web, visit > https://groups.google.com/d/msgid/smug/25CF9F4D-A9B4-49D4-AB3A-E9B5F8A8D799%40gmail.com > > <https://groups.google.com/d/msgid/smug/25CF9F4D-A9B4-49D4-AB3A-E9B5F8A8D799%40gmail.com?utm_medium=email&utm_source=footer>. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/C99C909D-CA09-4FA9-8D2F-08EDB7D13365%40macambulance.com.
