Hi Virginia,
Does this sound familiar?
Cheers,
Jason
Forwarded message:
From: Virginia Routh <[email protected]>
To: [email protected]
Subject: Re: [sussex_mug] Updating to Big Sur
Date: Tue, 23 Feb 2021 17:38:52 +0000
Sorted! I cannot believe it. Following this advice from Scrivener
support, the colour has come back.
Hi Virginia,
I'm sorry that didn't work. I'm wondering if perhaps you have the text
selection colour set to the same colour as the background of the main
editor. I'd like you to please go to Scrivener > Preferences >
Appearance and select "Main Editor" from the menu. Select the "Colors"
tab, then the "Text Selection" option. Is the colour swatch the same
colour as your Editor background? And even if it's not, could you try
changing the colour anyway to something that would definitely be
visible over your editor background colour? Does the highlight
reappear when you do this?
Best,
Alex
On 23 Feb 2021, at 14:18, Sam - MacAmbulance <[email protected]>
wrote:
Hi Virginia
Download teamviewer from www.teamviewer.com then send me the ID &
password it gives you off-list, I’ll take a look
_
Regards
Sam Mullen
+44 (0)7747778022
[email protected]
www.macambulance.com
MacAmbulance Ltd.
Providing Affordable Mac/PC Support and Web Development
MacAmbulance Ltd. is a registered company in England & Wales,
registration number 8466597
This email is intended solely for the addressed recipients and may
contain privileged or confidential information.
If you have received this email in error please notify the sender and
delete the email immediately.
On 23 Feb 2021, at 14:13, Virginia Routh <[email protected]>
wrote:
Thanks for your help, Sam. It has taken me until today to follow
your instructions because I am scared of tinkering with the
computer. This may sound strange to you, but for me it is like
looking under the bonnet of the car.
I moved the com.plist files from Finder to desktop. This did not
solve the problem. So I followed Scrivener support’s advice on
how to delete and reinstall Scrivener. Unfortunately that hasn’t
solved the problem either.
What is very strange is that I had to copy and paste the code they
sent me by email before downloading the program, this was
highlighted in blue as normal. Hurrah, I thought, it is sorted.
But when I opened the program and opened recent project - no
highlight when I select to copy.
On 20 Feb 2021, at 11:10, Sam - MacAmbulance
<[email protected]> wrote:
The Library folder is in your home folder. Click the Go menu >
Home > then the View menu > Show as list > Show view options > tick
‘show library’
The library at the top level of Macintosh HD is global across all
users, there’d nothing specific to your user in there.
_
Regards
Sam Mullen
+44 (0)7747778022
[email protected]
www.macambulance.com
MacAmbulance Ltd.
Providing Affordable Mac/PC Support and Web Development
MacAmbulance Ltd. is a registered company in England & Wales,
registration number 8466597
This email is intended solely for the addressed recipients and may
contain privileged or confidential information.
If you have received this email in error please notify the sender
and delete the email immediately.
On 20 Feb 2021, at 11:02, Virginia Routh <[email protected]>
wrote:
Well, Sam. I have fallen at the first hurdle. I cannot find
Scrivener or LiteratureandLatte under Library- Preferences or under
Application Support. Am I looking in the wrong place? I went to
Finder - Virginia’s MacBookPro - Macintosh HD - Library -
Preferences.
Virginia
On 19 Feb 2021, at 21:39, Sam - MacAmbulance
<[email protected]> wrote:
Deleting the Scrivener app is less likely to fix the issue than
deleting any preference/Cache files. Try looking in your home
folder > Library > Preferences > move the
com.literatureandlatte.scrivener3.plist file to the Desktop and
reopen Scrivener. See if that helps.
Also try in Home > Library > Application Support > move the
Scrivener folder to the desktop and reopen Scrivener.
You can also download the app here :
https://www.literatureandlatte.com/scrivener/download to make sure
you have the latest version
_
Regards
Sam Mullen
+44 (0)7747778022
[email protected]
www.macambulance.com
MacAmbulance Ltd.
Providing Affordable Mac/PC Support and Web Development
MacAmbulance Ltd. is a registered company in England & Wales,
registration number 8466597
This email is intended solely for the addressed recipients and may
contain privileged or confidential information.
If you have received this email in error please notify the sender
and delete the email immediately.
On 19 Feb 2021, at 20:57, Virginia Routh
<[email protected]> wrote:
No. It highlights fine in TextEdit and Pages. I think probably
I’ve got to delete and reload Scrivener. But looking at their
website it is not clear how to download it again. I’ve asked
them a) can they fix the problem b) how to download program from
their site without paying again.
On 19 Feb 2021, at 19:52, 'Stephen Watson' via Sussex Mac User
Group <[email protected]> wrote:
Hmmm.
My partner has just highlighted some text in Scrivener and
it’s definitely noticeable from the other side of the room!
Is it only a Scrivener issue or does it happen in all apps?
You meet your destiny on the road you take to avoid it. ~ Carl
Jung
On 19 Feb 2021, at 19:33, Virginia Routh
<[email protected]> wrote:
I’ve just written to them. The problem is that when I
select to copy and paste the text isn’t highlighted. The
other problem , which Apple care sorted out was the page was
not fitting the screen in all programs not just Scrivener. They
took me into safe mode and then back into ordinary mode and
that sorted it out.
From my iPhone
On 19 Feb 2021, at 19:25, 'Stephen Watson' via Sussex Mac
User Group <[email protected]> wrote:
That’s disappointing and curious Virginia. My partner has
used Scrivener for at least five years (he’s not sure) and
is currently running Big Sur. I asked if he’d had any
problems - “No” he says and he uses it most days. So, I
would ask two things:
1) What kind of problems are you having or with which part of
the app are you having problems?
2) Have you contacted Scrivener
(https://www.literatureandlatte.com/learn-and-support)? I’m
sure they would be very helpful as a small company.
Regards,
Stephen
You meet your destiny on the road you take to avoid it. ~ Carl
Jung
On 19 Feb 2021, at 17:54, Gillian Snoxall
<[email protected]> wrote:
Thank you for your quick response, Virginia. That's it.
I'll steer clear of Big Sur for the time being.
Gilly
On 19 Feb 2021, at 16:34, Virginia Routh
<[email protected]> wrote:
Well, Gilly I wish I hadn’t done it. It has caused
problems with the program I use a lot (Scrivener) thank you
for your email because it reminded me that I have booked a
call with AppleCare at 5.15 to try to sort out the problems.
Virginia
From my iPhone
On 19 Feb 2021, at 16:24, Gillian Snoxall
<[email protected]> wrote:
I keep receiving the suggestion that I should update to
Big Sur (I am on Catalina). What is everyone’s experience
of Big Sur? Any negatives?
Gilly
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