Whew man, that pretty much sums it up.
It has always annoyed me that we spent almost $900.00 per year for what amounts to patch access. Functionally IMail has barely changed through the years and we have been using it since version 3.0.
I really wonder what the heck is going on with Ipswitch. They didn't used to behave like this. Someone is clearly on an ego bender and I think that so much damage has already been done that even if they decided to rethink things it wouldn't matter to all the loyal customers they once had.
William Van Hefner wrote:
I think that for most of us it is because Ipswitch announced that they will no longer be selling Imail as a stand-alone product, and instead are trying to force us to upgrade to a "product" that costs thousands of dollars to upgrade to, hundreds of dollars each year more to license and is really nothing more than Imail and a couple of third-party software products that do not integrate whatsoever, and can be bought elsewhere separately for cheaper. Like they thought that we wouldn't notice!
Their "product suite" was voted worst of breed in a recent magazine comparison of competing products, and the fact that one of their marketing directors told the entire Imail user base via its support mailing list that if they didn't like it, they should go elsewhere, was the last straw for many. Myself included. Why would I want to do business with a company that has does not care about its users opinions and tells them to go elsewhere? Oh, yeah, their support SUCKS as well. I can't remember how many times I have asked them to send me my PAID upgrade download code via e-mail, and they simply never answer. I pay hundreds of dollars a year, just so I can download the latest upgraded version, and they can't even manage to get that right. For $500 a year, I can't even get them to return a simple e-mail. For a company that is supposedly in the e-mail business, that speaks volumes. Bite me, Ipswitch!
William Van Hefner President
Vantek Communications, Inc.
555 H Street, Suite C
Eureka, CA 95501
707.476.0833 ph
800.331.4638 fx
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Computer House Support
Sent: Tuesday, March 15, 2005 8:20 AM
To: [email protected]
Subject: Re: [sniffer] Smartermail
Hi Steve,
You wrote:
We are going to be moving to another mail package (you know why)...
I would very much like to hear your comments about Imail and any difficulties you've encountered and why you feel the need to switch. You can write to me offline if you'd prefer.
Thank you,
Michael Stein Computer House [EMAIL PROTECTED]
www.computerhouse.com
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