We do respond to all false reports that are made to us if we can
properly identify the sender - and often even if that is not the case.
I will research this further and contact you off list.
Thanks,
_M
On Thursday, August 4, 2005, 7:24:09 PM, Robert wrote:
RM> After two attempts to email support and two attempts to
RM> register a real false positive to [EMAIL PROTECTED], I would be
RM> really grateful for some help. I suspect our email attempts may
RM> have failed to reach sortmonster.
RM>
RM> All email to and from one of our domains since about the 21st
RM> July is being detected as spam by Sniffer. The domain in question
RM> is:
RM> g r o u n d h o g. u k. c o m
RM>
RM> We run SmarterMail with Declude so as to be able to run
RM> Sniffer which has proven with the exception above to be highly
RM> effective at reducing the massive amount of junk mail delivered to
RM> our clients on their respective domains. We have set Sniffer so
RM> that it alone can trigger Hold emails.
RM>
RM> I have twice sent appropriate emails to [EMAIL PROTECTED],
RM> but received no acknowledgement or response, so I dont know if
RM> they were received or not.
RM>
RM> Can anyone give advice as to how to proceed?
RM>
RM> Robert
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