We should expect a marked improvement in FP processing as soon as our new folks come on line in the next 2 months. We should see some incremental improvements much sooner once I can put some critical ongoing tasks to bed and reorder my schedule a bit.
The current goal is a maximum 24 hour response. I admit we're not hitting that right now, regrettably and unavoidably, but I am confident this can be addressed to some extent in the short term and certain it will be handled once our additional staff is up and running. _M On Tuesday, December 27, 2005, 4:04:41 PM, Michael wrote: MM> Hi Darin, MM> I know we are working on that as well. I'll defer to Pete to fill out MM> those details. He'll be back online shortly and will respond. MM> Thanks, MM> MM MM> -----Original Message----- MM> From: [EMAIL PROTECTED] MM> [mailto:[EMAIL PROTECTED] On Behalf Of Darin Cox MM> Sent: Tuesday, December 27, 2005 3:01 PM MM> To: [email protected] MM> Subject: Re: [sniffer] Last chance to renew at the old price! MM> Hi Michael, MM> How about false positive processing? That's our biggest headache, but MM> it MM> would be drastically reduced by faster processing than the 3-5 days we MM> currently see. MM> Darin. MM> ----- Original Message ----- MM> From: "Michael Murdoch" <[EMAIL PROTECTED]> MM> To: <[email protected]> MM> Cc: "Pete McNeil" <[EMAIL PROTECTED]> MM> Sent: Tuesday, December 27, 2005 2:13 PM MM> Subject: RE: [sniffer] Last chance to renew at the old price! MM> Hi Folks, MM> Actually, here is some more detail as to the reasons for the price MM> increase. In addition, please bear in mind that that prices haven't MM> been raised in approximately 2 years and even with this increase we are MM> priced very competitively. MM> The new feature/benefits and more to come are as follows: MM> * In the past 6 months we have more than doubled the number of updates MM> per day and we will continue to increase our bandwidth and the speed of MM> our updates. MM> * We have more than tripled our staff to improve our monitoring, MM> support, and rule generation capabilities. Come January, we are again MM> doubling this staff as the black-hats have gotten much more MM> sophisticated and this has become a 24x7 battle. Even Pete needs to MM> sleep sometimes. :-) MM> * We are adding new R&D programs for AFF/419 spam and Malware mitigation MM> (many of the results from these projects have already been implemented). MM> * During this next year as part of our continuous improvement policy we MM> will continue to roll out new features and enhancements such as fully MM> automated reporting, in-band real-time updates, an optimized message MM> processing pipeline, image and file attachment tagging, advanced header MM> structure analysis, enhanced adaptive heuristics, improved machine MM> learning systems, real-time wave-front threat detection, and many MM> more... MM> It's important to recognize that many of our improvements don't require MM> new software to be installed on the client side since they are delivered MM> through rulebase enhancements. Though this often causes our work to go MM> unnoticed, it is actually a design feature since it means that your MM> installation requires very little maintenance. This translates to MM> lowered administration costs and higher reliability. MM> As a result of this "reliability-first" design strategy, it may not MM> always be obvious that our service is constantly being improved and MM> enhanced - we never stand still ;-) MM> We'd hate to see any of you go, but please do compare us with other MM> services. MM> I'm sure that you'll find we're well worth the money, but it's always MM> good to keep your options open. In fact, best practice these days for MM> spam filtering is to use a blended approach that leverages many MM> services. We personally encourage that for best results. MM> Please let me know if you have any questions. Thank you for your MM> feedback and business! MM> Sincerely MM> Michael Murdoch MM> The Sniffer Team MM> ARM Research Labs, LLC MM> Tel. 850-932-5338 x303 MM> -----Original Message----- MM> From: [EMAIL PROTECTED] MM> [mailto:[EMAIL PROTECTED] On Behalf Of Fox, Thomas MM> Sent: Tuesday, December 27, 2005 1:03 PM MM> To: [email protected] MM> Subject: RE: [sniffer] Last chance to renew at the old price! MM> I said the same thing, and the response was, basically, MM> "We haven't raised the price in a long time, we need MM> the money, like it or lump it." >> -----Original Message----- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] On Behalf Of Dave Koontz >> Sent: Tuesday, December 27, 2005 1:57 PM >> To: [email protected] >> Subject: RE: [sniffer] Last chance to renew at the old price! >> >> Pete, why over a 50% increase? That seems rather drastic.... >> >> >> -----Original Message----- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] >> On Behalf Of Pete McNeil >> Sent: Tuesday, December 27, 2005 12:42 PM >> To: [email protected] >> Subject: [sniffer] Last chance to renew at the old price! >> >> Hello Sniffer folks, >> >> This is just a friendly reminder that prices will be going up >> January 1. >> >> You can add a year to your SNF subscription at the current price if >> you renew before January 1. >> >> Details are here: >> https://www.armresearch.com/message-sniffer/forms/form-renewal.asp >> >> Thanks, >> _M >> >> Pete McNeil (Madscientist) >> President, MicroNeil Research Corporation Chief SortMonster >> (www.sortmonster.com) Chief Scientist (www.armresearch.com) >> >> >> This E-Mail came from the Message Sniffer mailing list. For >> information and >> (un)subscription instructions go to >> http://www.sortmonster.com/MessageSniffer/Help/Help.html >> >> >> >> >> This E-Mail came from the Message Sniffer mailing list. For >> information and (un)subscription instructions go to >> http://www.sortmonster.com/MessageSniffer/Help/Help.html >> --- >> [This E-mail scanned for viruses by Declude Virus] >> >> MM> --- MM> [This E-mail scanned for viruses by Declude Virus] MM> This E-Mail came from the Message Sniffer mailing list. For information MM> and (un)subscription instructions go to MM> http://www.sortmonster.com/MessageSniffer/Help/Help.html MM> This E-Mail came from the Message Sniffer mailing list. For information MM> and MM> (un)subscription instructions go to MM> http://www.sortmonster.com/MessageSniffer/Help/Help.html MM> This E-Mail came from the Message Sniffer mailing list. For information MM> and (un)subscription instructions go to MM> http://www.sortmonster.com/MessageSniffer/Help/Help.html MM> This E-Mail came from the Message Sniffer mailing list. For MM> information and (un)subscription instructions go to MM> http://www.sortmonster.com/MessageSniffer/Help/Help.html This E-Mail came from the Message Sniffer mailing list. For information and (un)subscription instructions go to http://www.sortmonster.com/MessageSniffer/Help/Help.html
