Hi Pete,
Actually it is true ;-)
http://kb.armresearch.com/index.php?title=Message_Sniffer.FAQ.FalsePositives#What_are_the_guidelines_for_sending_a_False_Positive.3F
- Please include your license ID in your message and send the messages from your registered email
address. Email from non-registered email addresses and email having no license ID may be ignored.
It should be impossible to guess such a "standard rule" it is still unique to
each system.
We are also having trouble with your response to our false.
Hello Pi-Web,
Actually that's not true - the license ID is normally derived from
information in the headers as the message is processed by special
software on our system.
This is a very rare case - and where any kind of white rule is
concerned we like to keep each case specific and extremely difficult
to guess. Any kind of standard white rule is a problem waiting to
happen.
Hope this helps,
_M
Monday, October 8, 2007, 11:45:46 AM, you wrote:
Why not add the license code as local whitelist string in each database,
the license code is normaly supplied in the false report mail anyway.
Is there any way of getting false positives to you other than emailing
them to [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ?
My dilemma is that I'm using the same SMTP server for sending email out
as getting email in -- so outgoing email is getting spam checked using
Message Sniffer -- This means my False Positive reports are getting
quarantined before they can get out!!
Any ideas on how to work around this problem?
We should be able to create a local white rule for this purpose. Or, you
could create a local white-list entry of some kind in your other
filtering systems (those that call SNF).
Send me a note off-list from the address & system that you will use to
submit false positives and include information on any other systems you
will use to submit false positives to us. We will work through it to
create an appropriate white rule for this purpose.
Hope this helps,
Thanks,
_M
--
Mvh. Frank Jensen
[EMAIL PROTECTED]
www.pi.dk
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