Oh Now I understand- I have to "court" the vendor before I order , or I mean
before I am priviledged enough to have them service me. Well now I know that
all I have to do is send some flowers before my order is called in and all
will be OK. ;-)
Vince D
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Mike Stump
[EMAIL PROTECTED] wrote:
Vince,
I don't know you but I have to comment..
At 10:21 AM 1/12/00 EST, you wrote:
>I e-mailed Sal and informed him that I was hesitant to order from
>his company based on the negative feedback that I had rec'd. Well he
>basically told me to "pound sand" and go elsewhere, his anger was coming
>through even on an e-mail.<<
take another look at this... is this any way to open a conversation with
someone? regardless of wether or not a transaction is involved..
if I were on the other end of this opening statement from someone I didn't
know (I've heard it, sold cars & trucks for a time) I become wary from the
onset myself...
>This after I was completely civil in my original post.<<
what you thought was civil in anothers eyes is a put-off... add a
personality that's a little caustic and you got what you got, "pound sand"
maybe an approach on e-mail (or phone) like "hey, I'm new, don't know if I'm
ready to purchase yet, but I'm looking for some specific information.."
might pave a path inviting more constructive and civil communication from
the beginning..
>>Most companies would have responded with something like "we will try
>our best to meet your needs" or " we have had a rough past few months , but
>we are working on bettering our service".<<
had you tried the above this may have been more likely to happen..
>> I e-mailed him back and said I was
>going elsewhere with my business, I never heard a word after that.<<
Again, you set the tone for this interchange, or lack of it.
>> In the end I did all that I could, I informed him why he was losing a
>customer,<<
You're correct that you did all that you could, to doom this deal from the
beginning.
>>NSP has this info >splattered all over the net, but they don't appear to
care.<<
I think they do care.. The people they care most about are those that want
to do business in a respectful, fair, communication. That doesn't mean
tow-towing to Sal or anyone else..
>>To me their attitude is clear, "
>we are making money doing it this way, and we will continue to do so until
>the money stops coming in, THEN we will change something"<<
Remember as a seller, they have the right to measure your approach and
attitude and they may not want your money..
Mike Stump
[EMAIL PROTECTED]
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